Lost password

[Michael_DeCamil]

I no longer have the original password used when BU exec was installed. I changed the user password in Active Directory, changed the services, however, the back up jobs fail authentication.

I reviewed support document #267170, which documents a fix, however, since I do not have the original password, I can not change the password to a new one.

How do I resolve this problem.

[A_van_der_Boom]

You could try to remove the default backup account from the 'Logon Account Management' and enter a new one. Or designate a different account as default logon account.

Regards
A van der Boom

[Ajit_Kulkarni]

Hello,

As suggested by Mr Boom, you can create a new user account and set it as default.

Regards


NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.