MSSQLBACKUPEXECDLO Service will not Start

[wbrooks]

Hello Veritas,

I administer a W2K3 SBS, that has Backup Exec 9.1 installed.

I am getting error such as

Event Type:Error
Event Source:Service Control Manager
Event Category:None
Event ID:7001
Date:23/01/2005
Time:01:48:47
User:N/A
Computer:CFSVR1
Description:
The Backup Exec DLO Administration Service service depends on the MSSQL$BKUPEXECDLO service which failed to start because of the following error:
The service did not start due to a logon failure.


Event Type:Error
Event Source:Service Control Manager
Event Category:None
Event ID:7000
Date:23/01/2005
Time:01:48:47
User:N/A
Computer:CFSVR1
Description:
The MSSQL$BKUPEXECDLO service failed to start due to the following error:
The service did not start due to a logon failure.

Also 8331 errors

I have tried starting the MSSQL$BKUPEXECDLO and SQLAgent$BKUPEXECDLO services, but neither will start up. BE 9.1 also shows an error indicating that MSSQL$BKUPEXECDLO has not started.

Please could you give me some tips on how to start the above services?
and what are these services main use?

Thanks for any assistance given

[John_Chisari]

Go into the properties of the MSSQL$BKUPEXECDLO service, click on the Logon tab.
Re-enter the details for the user here - you can use the same account as what the Backup Exec services are using.

Then try and start the service.
If it still fails, you need to check the logon as the service fails to start because of:-
The service did not start due to a logon failure.

You also do not need to start the SqlAgent$BKUPEXECDLO service - leave it set to manual.

[Ameet_Thakkar]

In order to troubleshoot the problem, we would suggest you please refer to the following technote :- Title:-VERITAS Backup Exec 9.0 Device & Media Service fails to start and "Event ID 1068" and "7001" error are reported in the Event Viewer.
http://seer.support.veritas.com/docs/256189.htm
And
Title:-After changing the VERITAS Backup Exec (tm) 9.x service account's password, the error "Database specified does not exist" may occur when starting the Backup Exec Device and Media Service.
http://seer.support.veritas.com/docs/265051.htm

If the issue persists, please refer to following steps:
1. Start Beutility and then select "Drop existing database and reload from base".
Refer to following technote:
http://seer.support.veritas.com/docs/254014.htm
Note: All media sets, backup-2-disk folder, and other settings will have to be created or configured again, if the option Drop existing database and reload from base is selected.
Server name may not appear in the right pane of the Beutility. You need to add the servername. Right-click on All Media Servers, and then select New Media Server. You may refer step (A. Configuring Backup Exec utility) mentioned in the following
technote:
http://seer.support.veritas.com/docs/254374.htm

2. You may change all Backup Exec services to manual and then reboot the machine. After reboot, start Backup Exec services. This step is for test purpose only. Verify the result and get back to us if problem still persists.

[anoop_nair_2]

Hi,

Kindly let us know if the issue persists.