Media Error

[Jennifer_Rosado]

My backups have been running just fine. I have made no recent changes and suddenly I am receiving the following error message:

a00084ca - The data being read from the media is inconsistent.

Any ideas on what could be causing this?

[Derek_Hynd]

Hi
Have you had a look at
http://support.veritas.com/docs/273455

[Amruta_Purandar]

Hello,

Please let us know if the above response has resolved your issue.


NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Jennifer_Rosado]

Thank you, and yes, I did see that in the knowledge base yesterday. I talked to my outside network consultant and he asked that I shut down our server for a few minutes and then restart it and try to run another backup. I did so and I still received the error. I tried running a Windows backup and I'm not able to do that either. We think it may be a bad tape drive. Any other ideas?

[priya_khire]

Hello,

Possible that it could be a bad tape drive. Yet verify the following:
- Check that the device you use is tested by backup exec. Hers is the link for the Hardware compatibilty list:

http://support.veritas.com/dsl/lists/device_ddProduct_BEWNT_media_all_prod1_NT9.htm
- If it is compatible, ensure that you have installed the latest Veritas device drivers. If not, install them from the following link:

http://support.veritas.com/docs/273853

- upgrade the device firmware
- Take a backup on a backup-to-disk folder and test the results.

- Also refer to the following technote:

How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0
http://support.veritas.com/docs/255501

- as per the technote check if you get event id's 5,7,9 or 11 in the event viewer which indicate device related errors. In that case, you can contact the hardware manufacturer.

- try the job with a new tape.

Hope this helps. Update on the same.

Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

Regards.