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Veritas.com
Support

Media problems

Iain_McLaren
Level 2

‎03-16-2005 10:57 AM

Hi

I am having trouble with my veritas server. Every time I ask it to perform an on my robotic library, outside of import export, it displays the following message.

The job failed with the following error: Library error - incompatible storage media detected in robotic library.

The drives are Quantum SDLT drives and the tapes are HP SDLT tapes.

Any would be appriciated

Ian
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3 REPLIES 3

Rohit_Sonawale
Level 6
Certified

‎03-18-2005 09:16 AM

Hi,

Thank you for posting your query,

As a preliminary step we would suggest you to check whether the device is listed in our Hardware compatibility list :

http://support.veritas.com/dsl/lists/device_ddProduct_BEWNT_media_all_prod1_NT9.htm
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Ken_Putnam
Level 6

‎03-18-2005 10:51 AM

New tapes or previously used (or both)?

Are you current on firmware and drivers for the SCSI card, the library and the tape drive?
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ashwin_pawar
Level 6

‎03-30-2005 03:14 AM

First of all disable and delete the device from Backupexec.
1) Turn the device off.
2) Turn the server off.
3) Turn the device on fist.
4) Turn the server on next.
5) Install the latest veritas driver from following link:

VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20041101) - Includes Tape Driver Release (20041006) and Robotic Library Release (45) (Intel Only)
http://support.veritas.com/docs/273853

6) Repair Backupexec database.


Now perform the library operations...Inventory/import/export etc.
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