01-21-2016 10:59 AM
Backup Exec 15 (FP3)
NDMP Device: Dell Compellent FS8600
NDMP Platform: FluidFS 3.940120
When attempting to restore files from an incremental NDMP backup, I get the following error:
"The NDMP platform is not supported. You can find a list of compatible types of storage at the following URL: http://entsupport.symantec.com/umi/V-269-2"
However, my NDMP platform is listed on the Backup Exec 15 HCL. This only happens when restoring files from an incremental backup. I do not get the error when restoring files from a full backup. The error appears after selecting the restore path and I have the option selected to restore to the original location. I did not have this issue in Backup Exec 2012 and 2014.
A network trace shows the Backup Exec server nerver even attempts to contact the NDMP device when the error is displayed.
01-21-2016 05:25 PM
What screen are you on when you get this error?
Can you redirect the restore of an incremental backup?
01-21-2016 05:58 PM
This error appears after I select the restore location and then click Next.
I'm having a separate issue with redirected restores and I have another thread for that. If I choose to restore to the original location and click Next, I get the error screen. If I choose to restore to an alternate location and click Next, I get a warning stating the destination drive cannot be found (that's the other issue I'm having). If I ignore the warning and click Next again, I get the NDMP platform not supported error.