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Need to get 12.5 Remote Agent for Exchange

Level 2

Been working on an issue with Incremental backups failing for our Exchange server due to error: 0xe000035e.
 After reseach I found the following:   Basically its a known issue and the only work around is to try and downgrade the remote agent from 2010 to 12.5.   Well, I have not been able to find how to aquire the remote agent.   Anyone have a link or location that I can get this from?   Also, I was wondering if anyone had experiance with this and did this cause any further issues?


Employee Accredited Certified

Link to download BE12.5

You will find the agent within the ISO

Level 6



You will have to download BE 12.5 & then once downloaded in that go to winnt -install- you will see raws32 & raws64 folder so depending on 32 or 64 bit version you can copy them over & then install verion 12.5 remote agent


To download verison 12.5 please click on link below

BE 12.5 Installer -
BE 12.5 SBS Installer -


Thank You

Level 6

Hi there,


You can refer the following documents before downgrading BE

Level 2

Thanks for all the responses, I will review and update my progress.

Level 2

@RRE yeah I saw those articles yesterday while researching the issue and checked them out.   Our full and incremental are using a policy so the selection names are the same.   I also checked the writer for any failures/errors and it did not report any.  

Due to the time it takes to run a full backup, I am pushing a new remote agent for 2010 this weekend and seeing what its behavior is.  I will then based on its failure or sucess try the downgrade.   I know when we deployed 2010 the agents we had that were not upgraded had issues with selection lists.  One report I found here with this same process the user reports that when the backup runs with the downgraded client it caused the mailbox stores to dismount.   So I am a bit nevous just jumping on that one.

Level 6

Hey Will ,



Did You tried this 


1) create a new Policy for FULL & Incremental

2) Create a new selection list

3) Associate the selection list with the policy to create 2 new jobs

4) Run a full backup & then Incremental  ---- if you are getting success , run the incremental for couple of days to verify results


Strategy -- Weekly FULL & Daily Incremental