No Idle Devices are available

[Brian_Smith_5]

I am having a problem with my server running BE 10. I have yet to get this to run correctly. When I first installed BE10, it worked fine, then started running into problems. I now have the message on my pending jobs stating "No Idle Devices are available". When I go to the media tab, it shows the tape drive in "ready" status. I have also had a problem with the Backup Exec Job Engine service bombing. Please advise.

[ray_littlefie1]

1.)Go to Device Manager, rescan devices, and verify the tape drive is still being detected and has the Veritas Driver loaded.
2.) Cancel all pending jobs, delete the tape drive , and run the device configuration wizard again (Tools-> Wizards ->Device Configuration Wizard).

[ray_littlefie1]

Oops, forgot step #3-

3.) Delete, re-define the backup jobs.

[Shilpa_pawar_2]

Hi,

-- Make sure the Tape drive is detected in the Windows Device Manager.

-- Go to Devices Tab and check if the Tape Drive is not showing offline. If it is, then recycle the Backup Exec services, check if it brings the tape drive online.

-- Make sure RSM (Removable Storage) service is stopped in the services applet.

-- Inventory the drive. Move to media manually to "Scratch Media" set. Run a small backup job.

-- Does the library have barcode reader installed?

-- Refer this technote:

http://support.veritas.com/docs/277592


Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007
http://seer.support.veritas.com/docs/277429.htm

http://support.veritas.com/docs/278434


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