Notifications fail for some users

[Gregg_Hill_2]

Hello!

I have a client running BE 10 revision 5484 and SP1 on a Windows Server 2003 Enterprise Edition server, not running SP1 yet. Notifications are sent via an external SMTP server that does not require authentication.

I have job notifications set up for four users: Gregg, Chris, Mike, and Howard, in that order. If I click the Test button in each user's setup window, each user gets an email. If I run a test backup of a few hundred MBs, each user gets an email. If I let the full backup run at night, SOME users get notified.

I tested it yesterday with SGMon.exe running, and I ran two full backups of 22GB. Fortunately, their LTO2 drive is FAST and did the full backup in 45 minutes. After both of those full backups, I reviewed the SGMon log. It showed the following information (frivolous stuff trimmed to clarify):

beserver: 07/12/05 11:06:42 18 Doing Notify
Notify Return Code:0, batch:6, index:0
Notify Return Code:0, batch:6, index:1
Notify Return Code:0, batch:6, index:2
Notify Return Code:0, batch:6, index:3

All four users got an email notification.

I let it run on its own last night with SGMon watching, and it had these results, again trimmed for clarity.

beserver: 07/12/05 20:44:52 18 Doing Notify
Notify Return Code:800e0005, batch:8, index:0
Notify Return Code:0, batch:8, index:1
Notify Return Code:0, batch:8, index:2
Notify Return Code:800e0005, batch:8, index:3

In the job setup for the daily backup, the users are listed in this order: Gregg, Chris, Mike, and Howard. Last night, only Chris and Mike got an email notification, which matches up with the return codes above, assuming they follow the order that the job has set up for those users.

Would this article http://seer.support.veritas.com/docs/266050.htm apply here, and would the extracted version be different since I have BE 10 SP1 installed?

Any ideas what the "Notify Return Code:800e0005" error means?

Thanks for the help!

Gregg Hill

[Amruta_Purandar]

Hello,


Setup outlook client with the mail users and verify if the messages are delivered.
Verify if the notification is setup for four users:
ie user1;user2; user3 and user4 but the addresses are being used as one.
If that is the case create individual users instead and verify the results.


Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Gregg_Hill_2]

Amruta,

The users are already set up as individual entries, not four users in one notification. The four individual Notify Return Codes show that it tries to send four individual notifications.

Would this article http://seer.support.veritas.com/docs/266050.htm apply here, and would the extracted version be different since I have BE 10 SP1 installed?

Thanks for the help!

Gregg Hill

[Amruta_Purandar]

Hello,

This technote would hold good if you are getting this output in Sgmon.
Please check for "adhoc" in the sgmon log and revert with the results.

Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.