10-27-2009 09:13 AM
10-27-2009 09:42 AM
10-27-2009 09:50 AM
10-27-2009 02:39 PM
10-27-2009 06:33 PM
10-28-2009 07:52 AM
10-28-2009 08:23 AM
10-28-2009 08:26 AM
10-28-2009 09:24 AM
this was the log entry for the latest attempt to install:
Symantec Backup Exec (TM) 11.0 for Windows Servers Installation Log
10-28-2009,10:07:49 : Executing CLUS_InitData
10-28-2009,10:07:49 : InitData failed to open the cluster wrapper
10-28-2009,10:07:50 : m_bUseNativeClient = 0
10-28-2009,10:09:10 : E:\WINNT\INSTALL\BE\setup.exe
10-28-2009,10:09:10 : CSetupApp::LoadSetupXML
10-28-2009,10:09:10 : CSetupApp::ScanXML
10-28-2009,10:09:10 : E:\WINNT\INSTALL\BE\Bin\Setup.xml
10-28-2009,10:09:10 : MSI File Name = WindowsInstaller-KB893803-v2-x86.exe
10-28-2009,10:09:10 : MSI Version = 3.1
10-28-2009,10:09:10 : MSI Package Name = Symantec Backup Exec for Windows Servers.msi
10-28-2009,10:09:10 : System Central Processor = 86
10-28-2009,10:09:10 : Product Type = SETUP_BE
10-28-2009,10:09:10 : Product Name = Symantec Backup Exec for Windows Servers
10-28-2009,10:09:10 : Current Installing GUID ={EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
10-28-2009,10:09:10 : Product Version = 11.0
10-28-2009,10:09:10 : CSetupSupport::IsValidMSIPackage
10-28-2009,10:09:11 : E:\WINNT\INSTALL\BE\Symantec Backup Exec for Windows Servers.msi
10-28-2009,10:09:16 : {EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
10-28-2009,10:09:16 : {EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
10-28-2009,10:09:16 : Equal PID
10-28-2009,10:09:20 : Product version:
10-28-2009,10:09:20 : Executing BE_PreCheckInstall
10-28-2009,10:09:20 : WARNING: Unable to get last used source.
10-28-2009,10:09:20 : MDAC 2.82.3959.0 is installed on this system.
10-28-2009,10:09:20 : Executing StartAddRemSequence
10-28-2009,10:09:20 : Upgrade state set to 0
10-28-2009,10:09:20 : Executing SSO::PullDataMSI()
10-28-2009,10:09:20 : Executing TSM_GetTSMSettings.
10-28-2009,10:09:20 : Executing CDlgCAS::PullDataMSI()
10-28-2009,10:09:20 : COMMAND LINE: Checking UIMODE value
10-28-2009,10:09:20 : COMMAND LINE: Checking installation mode
10-28-2009,10:09:20 : COMMAND LINE: Checking for serialization values
10-28-2009,10:09:20 : CDlgChooseCustom::PullDataSilent
10-28-2009,10:09:20 : After check for parameter file exists.
10-28-2009,10:09:20 : Executing CLUS_InitData
10-28-2009,10:09:20 : InitData failed to open the cluster wrapper
10-28-2009,10:09:20 : Executing CLUS_InitData
10-28-2009,10:09:21 : InitData failed to open the cluster wrapper
10-28-2009,10:09:21 : COMMAND LINE: Checking for service account values
10-28-2009,10:09:21 : Not in Maintenance mode
10-28-2009,10:09:21 : Getting the Silent Params.
10-28-2009,10:09:21 : COMMAND LINE: checking for SSO values
10-28-2009,10:09:21 : COMMAND LINE: Checking for tape drivers values
10-28-2009,10:09:21 : COMMAND LINE: Checking for TSM values
10-28-2009,10:09:21 : CDlgTSMConfig Pass Function.
10-28-2009,10:09:21 : After Check for INSTALL_MODE.
10-28-2009,10:09:21 : CDlgTSMConfig Pass Function.
10-28-2009,10:09:21 : COMMAND LINE: checking for CASO values
10-28-2009,10:09:21 : COMMAND LINE: Checking for clone values
10-28-2009,10:09:21 : COMMAND LINE: Checking progress settings
10-28-2009,10:09:21 : COMMAND LINE: Checking for NOINSTALL value
10-28-2009,10:09:21 : Setup Command Line = "E:\WINNT\INSTALL\BE\setup.exe"
10-28-2009,10:09:21 : List of switches set follows:
10-28-2009,10:09:21 : /TS:
10-28-2009,10:09:29 : CDlgSerialNumber Pass Function.
10-28-2009,10:09:29 : After Check for Remote_Install.
10-28-2009,10:09:29 : After Check for RA_INSTALL.
10-28-2009,10:09:33 : An Invalid license key has been entered. Please verify the key and try again.
10-28-2009,10:11:01 : Success unloading BEINSTDLGS.DLL.
10-28-2009,10:11:01 : CLEANUP: Install has removed the following files from: C:\DOCUME~1\ADMINI~1.000\LOCALS~1\Temp\{EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
10-28-2009,10:11:01 : Removed files:
10-28-2009,10:11:01 : WARNING: Installation has been canceled.
im using the license key supplied with my cds which is the same one we have been using for about a year already. I noticed tho it says invalid license key @10-28-2009,10:09:33 but this is the same one it has been using this whole time.
10-28-2009 10:34 AM
after talking with support i was able to get another serial number and tried to use it in the license register site, but according to the site and the tech on the phone my license key is current and valid. I checked the saved file where it asks for your key and imported it to make sure the numbers were correct and it matchd the key on the sticker from symantec. After going through the manual removal process again and trying the install this is the log file i get:
Symantec Backup Exec (TM) 11.0 for Windows Servers Installation Log
10-28-2009,11:28:31 : E:\WINNT\INSTALL\BE\setup.exe
10-28-2009,11:28:31 : CSetupApp::LoadSetupXML
10-28-2009,11:28:31 : CSetupApp::ScanXML
10-28-2009,11:28:31 : E:\WINNT\INSTALL\BE\Bin\Setup.xml
10-28-2009,11:28:31 : MSI File Name = WindowsInstaller-KB893803-v2-x86.exe
10-28-2009,11:28:31 : MSI Version = 3.1
10-28-2009,11:28:31 : MSI Package Name = Symantec Backup Exec for Windows Servers.msi
10-28-2009,11:28:31 : System Central Processor = 86
10-28-2009,11:28:31 : Product Type = SETUP_BE
10-28-2009,11:28:31 : Product Name = Symantec Backup Exec for Windows Servers
10-28-2009,11:28:31 : Current Installing GUID ={EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
10-28-2009,11:28:31 : Product Version = 11.0
10-28-2009,11:28:31 : CSetupSupport::IsValidMSIPackage
10-28-2009,11:28:31 : E:\WINNT\INSTALL\BE\Symantec Backup Exec for Windows Servers.msi
10-28-2009,11:28:38 : {EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
10-28-2009,11:28:38 : {EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
10-28-2009,11:28:38 : Equal PID
10-28-2009,11:28:43 : Product version:
10-28-2009,11:28:43 : Executing BE_PreCheckInstall
10-28-2009,11:28:43 : WARNING: Unable to get last used source.
10-28-2009,11:28:43 : MDAC 2.82.3959.0 is installed on this system.
10-28-2009,11:28:43 : Executing StartAddRemSequence
10-28-2009,11:28:43 : Upgrade state set to 0
10-28-2009,11:28:43 : Executing SSO::PullDataMSI()
10-28-2009,11:28:43 : Executing TSM_GetTSMSettings.
10-28-2009,11:28:43 : Executing CDlgCAS::PullDataMSI()
10-28-2009,11:28:43 : COMMAND LINE: Checking UIMODE value
10-28-2009,11:28:43 : COMMAND LINE: Checking installation mode
10-28-2009,11:28:43 : COMMAND LINE: Checking for serialization values
10-28-2009,11:28:43 : CDlgChooseCustom::PullDataSilent
10-28-2009,11:28:43 : After check for parameter file exists.
10-28-2009,11:28:44 : Executing CLUS_InitData
10-28-2009,11:28:44 : InitData failed to open the cluster wrapper
10-28-2009,11:28:44 : Executing CLUS_InitData
10-28-2009,11:28:44 : InitData failed to open the cluster wrapper
10-28-2009,11:28:44 : COMMAND LINE: Checking for service account values
10-28-2009,11:28:44 : Not in Maintenance mode
10-28-2009,11:28:44 : Getting the Silent Params.
10-28-2009,11:28:44 : COMMAND LINE: checking for SSO values
10-28-2009,11:28:44 : COMMAND LINE: Checking for tape drivers values
10-28-2009,11:28:44 : COMMAND LINE: Checking for TSM values
10-28-2009,11:28:44 : CDlgTSMConfig Pass Function.
10-28-2009,11:28:44 : After Check for INSTALL_MODE.
10-28-2009,11:28:44 : CDlgTSMConfig Pass Function.
10-28-2009,11:28:44 : COMMAND LINE: checking for CASO values
10-28-2009,11:28:44 : COMMAND LINE: Checking for clone values
10-28-2009,11:28:44 : COMMAND LINE: Checking progress settings
10-28-2009,11:28:44 : COMMAND LINE: Checking for NOINSTALL value
10-28-2009,11:28:44 : Setup Command Line = "E:\WINNT\INSTALL\BE\setup.exe"
10-28-2009,11:28:44 : List of switches set follows:
10-28-2009,11:28:44 : /TS:
10-28-2009,11:29:12 : CDlgSerialNumber Pass Function.
10-28-2009,11:29:12 : After Check for Remote_Install.
10-28-2009,11:29:12 : After Check for RA_INSTALL.
10-28-2009,11:49:32 : Success unloading BEINSTDLGS.DLL.
10-28-2009,11:49:32 : CLEANUP: Install has removed the following files from: C:\DOCUME~1\ADMINI~1.000\LOCALS~1\Temp\{EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
10-28-2009,11:49:32 : Removed files:
10-28-2009,11:49:32 : WARNING: Installation has been canceled.
for some reason it still cancels out at the end of the install and removes all installed files. Im running out of options other than using windows backup (yuck) if i can't get this working quickly since it has already been 3 days without any form of backup done. Any ideas to try now, ive done everything i know to try so at this point anything would be helpful.
Thanks
10-28-2009 12:28 PM
10-28-2009 06:36 PM
Are you using 11.0 6235 version for install? Make sure you are installing 7170 build and not the older one for install.
Please search your registry for the presence of:
{EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
Thanks
10-29-2009 07:03 AM
10-29-2009 07:10 AM
10-29-2009 07:23 AM
10-29-2009 07:27 AM
10-29-2009 07:57 AM
10-29-2009 08:03 AM
10-29-2009 08:23 AM
I have removed all entries that i know to do and it still thinks that it is already installed on the system. My only options are to modify/repair/remove, i still can't do a fresh install even with all the registry entries deleted for bkupexec/symantec/specified reg key.