Process beremote.exe BACKUP EXEC 2010R2

[dcatinat]

Bonjour, je rencontre un problème avec Symantec Backup Exec 2010R2. L'installation s'est effectuée sans soucis, serveur HP PROLIANT DL380G7 sous windows server 2008 R2 standard et 2 VM sous HyperV,  par contre quand je lance backup exec et que je souhaite créer un job de sauvegarde j'ai le service beremote.exe qui s'arrête avec les messages d'erreur suivants:

Nom du journal :Application

Source :       BEDBG

Date :         31/01/2011 11:54:26

ID de l’événement :258

Catégorie de la tâche :(1)

Niveau :       Erreur

Mots clés :    Classique

Utilisateur :  N/A

Ordinateur :   SRV-DATA.mondomaine.fr

Description :

Process beremote.exe requested memory dump but the maximum number of memory dumps has already been reached

et cette erreur également:

Nom du journal :Application
Source :       Application Error
Date :         31/01/2011 11:54:25
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau :       Erreur
Mots clés :    Classique
Utilisateur :  N/A
Ordinateur :   SRV-DATA.mondomaine.FR
Description :
Nom de l’application défaillante beremote.exe, version : 13.0.4164.109, horodatage : 0x4cffac43
Nom du module défaillant : MSVCP80.dll, version : 8.0.50727.4927, horodatage : 0x4a27431a
Code d’exception : 0xc0000005
Décalage d’erreur : 0x000000000002730a
ID du processus défaillant : 0x18d8
Heure de début de l’application défaillante : 0x01cbc134b2545fde
Chemin d’accès de l’application défaillante : C:\Program Files\Symantec\Backup Exec\beremote.exe
Chemin d’accès du module défaillant: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_88dce9872fb18caf\MSVCP80.dll
ID de rapport : 77990beb-2d28-11e0-94ee-d8d385b34264
 

Du coup l'arborescence de mon disque ne s'affiche pas et je ne peux rien sélectionner à sauvegarder. Quelqu'un a t'il eu le même soucis?

Merci.

[itsmeaffinity]

Hi

Is backupexec with 2010 r2 sp1 if not please install sp1 for BE 2010 r2  using live update & then see if that helps

Thank You

[dcatinat]

Thanks itsmeaffinity. Yes it's backupexec 2010R2 with SP1 installed. J've installed it (SP1) with the liveupdate of symantec.

[CraigV]

Hi,

Just got a couple of those myself today. A server restart sorted it out.

[dcatinat]

My server has been restarted after the installation of Symantec BackupExec 2010 R2, problem always present. Thanks.

[itsmeaffinity]

Hi

In this current eviorment do you have configuration like child domain & parent domain like backupexec is installed in child domain & using the log on credentials for child domain & not the parent domain as I have seen few issue like this were making new log on account & using the account of parent domain has resolved it

Let me know if that is the same in your case & anyways have this worked ever before

Thank You

[dcatinat]

Only parent domain, my server is the only DC.

[itsmeaffinity]

Hi

May be we need to diagnose this for same can you please open tool-support utiltiy -clikc on live dedugging tool & then slelect first 5 check boxes & capture to file & attach the log file

Thank You

[WunNetAdmin]

I have a very similar config I think (HP DL360 with Hyper-v, The BE agent is running inside the VM backing up a fiber channel storage device that is directly exposed to the VM). I am running 2010 R2 SP1 but had the communications error on 2010 R2 as well. The error seems to be random. About 30-50% of the time the job fails with this error. It seems to be worse if I am running 2 jobs simultaneously from the same server but also occurs when only 1 job is running. Hope you figure out a solution. ITSmeAffinity if you need logs files from me as well just let me know.

This problem has been causing all sorts of problem for my backups the last 3 months.

Thanks,

Nick

[bn8959]

I am also getting this same error. It seems to occur in batches of about 8 at the same time. I cant tie it directly to failed jobs, but I am having numerous random issues at the moment.

I am running Backup Exec 2010 R2 SP1 (all hot fixes available via live update applied) running on a virtual machine under VMWare ESXi 4.1. It is backing up ESXi VMs via the AVVI agent to deduplication store. Only one domain in the forest.

Ben

[Larry_Arndt]

I've been having the same problem since I upgraded to BUE 2010 R2.  I found documentation that said the problem was fixed in 2010 R3, so we upgraded.  The problem still exists.

  Every other day or so, the Backup Exec Job Engine Service fails, subsequently, all the jobs fail.  I have to reboot the server to get the service to come back online.

  More recently, I'm getting the following error in the event log (probably because it's failed so many times)

EventID 258: "Process bengine.exe requested memory dump but the maximum number of memory dumps has already been reached."

Also

EventID 1000: "Faulting application name: bengine.exe, version: 13.0.5204.109, time stamp: 0x4e18e5ec

Faulting module name: ndmpcomm.dll, version: 13.0.5204.109, time stamp: 0x4e18e5ca

Exception code: 0xc0000005

Fault offset: 0x0000000000025a89

Faulting process id: 0x948

Faulting application start time: 0x01cc5559dc0c1a6c

Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe

Faulting module path: C:\Program Files\Symantec\Backup Exec\ndmpcomm.dll

Report Id: c9252f56-c306-11e0-8cc9-00215ad4fb25"

[initem2012]

Hello Larry,

have you find a solution to this problem ?

[markus2469]

Hi

i think Symantec don't have a solution fpr this problem. On our different Server whe have the same Problem.

[CraigV]

...this is a really old post now guys, and if you're not on BE 2010 R3 with SP1 and the subsequent patches, I'd suggest starting your troubleshooting there...

[markus2469]

This is not an old problem, whe have 2012 R3 SP1 and the problem ist don't solved.

Every da Event id 258 and 1000 and beserver.exe crash.

The temporär solution is to resstart the service before backup.

And tis on multiple Hp Server with w2k8 R2 and RAM over 30GB.

I think Symantec don't have a solution fpr this problem !!!!!...