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Quantum Superloader 3 Stopped working

Bob_Marino
Not applicable
My Superloader 3 stopped working a couple of weeks back. It was working perfectly, nothing changed on the server.
Running on a Windows 2003 STD SP2
Backup Exec v12.0 SP3
Using Symantec Drivers
RSM is disabled.


Library and drive show up in BE, but unable to perform any tasks. I worked with Symantec Tech support for over two days, but they were useless, they were unable to help.

Anybody have any ideas? The unit has just been replaced as Quantum thought it was a problem with their unit. I even installed the unit on a different server and installed BE12 and it worked perfectly, just will not work in this server.

Thanks in advance,

Bob

1 REPLY 1

Ben_L_
Level 6
Employee
Bob,

I re-opened your case and moved it over to our advanced queue.  One of our technicians should be contacting you shortly to continue working on the issue.