Query failed

[BElearner]

Hello,

I am running BE 2012 with SP4. I get this "Query failed" error message as i try to view backup sets of one of my storages. I have run the live updates and installed the latest hotfixes, still not fixed. Any idea how can i fix this issue??

[lmosla]

Hi,

Is this a storage device on a MMS/MBES server?

If it is then this is resolved by upgrading to Backup Exec 2014.  This is a free upgrade with a current Maintenance contract.  Here is a link to a document that describes the issue. http://www.symantec.com/docs/TECH211722

[BElearner]

I am new to BE, but as far as i know it's not on a MMS/MBES server

[BElearner]

We do not have a maintenance contract with symantec. Any other way i can fix it? It was working fine till couple of days back.

[pkh]

You can try going to Add/Remove Programs and do a repair of BE.

[VJware]

Does the workaround per this KB help ? - http://www.symantec.com/business/support/index?page=content&id=TECH180673

Secondly, is the server locale set to non-English or is BE installed using a non-English language ?

[BElearner]

Thank you VJ ware. But I am backing up to a 10 TB hard drive, and can't really see the "all media set details". The issue still exists

[VJware]

Let me rephrase my query - Do you have the default filters applied when viewing the backup sets ?

Secondly, is the locale and BE's installed language set to English ?

[BElearner]

Yes the default filters have been applied. The "Sort and filter" is disabled when i go to Backup set tab.  

The language is set to English

[VJware]

Do you receive the Query Failed message while viewing the backup sets from the Storage tab or by viewing the backup sets from the Backup & Restore (by selecting a particular server) tab ? Would you pls verify if you are getting the Query Failed error when viewing from both tabs or not.

Secondly, are you getting this message for a specific server resource or for all resources ?

Lastly, if you close and reopen the console after getting this error, and then retry to view the same backup sets, does the error reoccur ?

[BElearner]

1. While viewing from the Storage Tab. 

2. I am getting this message for all resources. 

3. Yes, the error is still there.

[lmosla · Accepted solution]

Try running a repair of the BEDB through BEUtility as described in this document http://www.symantec.com/docs/TECH67239