Jcroson,
Ensure that RAWS license key is registered with Backup Exec system.
In case, the remote machine is running on a Server Operating System, such as Win NT Server, Win2K Server etc, then the remote agent license needs to be purchased and registered with the Media Server (BEWS System).
On the other hand, license is not required for remote systems running Desktop Operating System, such as Win NT WkStn, W2K Pro etc. but remote agent component should be installed and running on them.
Let us know exact error you are facing if further assistance is needed.