Remote Agent on 64 Bit W2K3 with Xeon 3.0 and BE version 10 on W2K server

[Jack_Levy]

I apologize if I am rehashing but I have looked for my problem and can't find it. I spoke with someone at Symantec support today who told me to download the 10d s/w from the Trialware section and to load the Remote Agent from that media. I also explained that I had version 10 running on the server and a couple of other W2K servers runinng Remote Agents also. If I try to run from the RANT64 I am told the media is incorrect for the processor, and I can't get the RANT32 to to work. I loaded Symantec AV client on this box from a RANT64EX dir, I figured there would be one on the downloaded 10d media since the Symantec/Veritas merge. I was told by support I didn't have to upgrade the 10 on the Media Server, and how do you go from 10 to 10d anyway?

[aravind_kondapa]

You will need to upgrade to 10d (10.1) from 10.0 if you want to install a 64 bits remote agent. You will also need to apply the hotfix 1 prior to installing the remote agent. Here are the links:
10d Installation files: http://support.veritas.com/docs/279332
Upgrade from 10.0 to 10d: http://support.veritas.com/docs/281044
Hotfix 1: http://support.veritas.com/docs/280701

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[Jack_Levy]

Thank you for the reply. I figured I had to upgrade the server and other agents (tried to avoid it) but since I was told I did not have to I tried. Backups have been running fine for over a year on all servers, hate to stir things up sort of speak. I will upgrade all then and report back.

[shweta_rege]

Hello,


Could you please Update us on the issue....




Thank You,


Shweta