10-13-2010 08:24 AM
Hi guys,
we have running backup exec 12.5 with SP3 Version 12.5 Rev. 2213. No want to install SP4 but the installtion always fails. Tried it with Live Update and with a manual installation. It´s also very strange that my installed update list in the help - about - tab is empty.
10-13-2010,17:03:15 : Entering PatchSetup.exe
10-13-2010,17:03:15 : Command Line: /NAME:Service Pack 4 /UI:NONE
10-13-2010 05:46 PM
Have you tried this KB article - http://www.symantec.com/docs/TECH59396
10-13-2010 09:57 PM
Post the Event Viewer errors and waring related to MSIinstaller
10-13-2010 10:07 PM
Hi,
If something like this happens, I normally disable my AV before trying it again. Something that has also helped was stopping the BE services before installing any SP.
Thanks!
10-14-2010 01:56 AM
Check out this KB
http://www.symantec.com/business/support/index?page=content&id=TECH68150
10-14-2010 02:19 AM
What has this article got to do with his problem? His problem is due to a patch not found and this article is talking about an SQL problem. Please do not just search for the KB by keywords and posting everything that you find. This is not the way to solve problems.
10-14-2010 02:28 AM
which error mentioned
So I thought it may help
10-14-2010 09:19 AM
...unless you're actually adding something that DIRECTLY references the problem, it really doesn't help. It just points a poster in the wrong direction.
11-19-2010 08:55 AM
Hi,
Any news here?
THanks!