Robotic Library Off line

[584500285]

Customer complained lately that his Robotic Library was Offline. Rebooted everything and made 1 successfull backup. Now problem came back.
Installed SP2 for BE 9.1 and problem became worse. Now I have errors 58053 and 58066 in my event log after reboot and library still reports off line.
With IE browsed to library and did some tests >> all OK.

[Sharvari_Deshmu]

Hello,

1. Please check whether the device is detected by Windows.

2.

please check whether the device is "tested" in the list below, if yes then please install latest veritas drivers from the link below:
http://support.veritas.com/docs/271383

VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only) http://seer.support.veritas.com/docs/273853.htm

If not tested then please install latest manufacturers and then verify the result.



3. If the device is offline in BE then please delete and recreate the device with the help of the foll steps:

1.Open Backup Exec click on the devices tab Right-click the device that you are using, and click Properties
2.Click the Configuration tab, clear the Enable for Backup Exec checkbox, and click OK. The device will be disabled now.
3. Right-click the device, and click Delete
4. Now Power off the device and shut down the server
5. Next power on the device wait for it to initialize and then reboot the server and recycle the Backup Exec services again.

4. Also please check the device configuration with the help of the technote below:

How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0

http://support.veritas.com/docs/255501



Thanks,

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