S.P.2 for Windows Server 2003 crashes B.E. 9.1?

[Rodolfo_Giovann]

A customer of ours updated two different servers with S.P.2 for Windows 2003 and now on both of them the "backup exec server" service stays in "starting" mode. One of the server has S.B.S. 2003 in Italian and the other one has Windows Server 2003 Standard in English. But the problem is the same on both. Since the problem started after the update with S.P.2 for Windows, it seems to me that there is a conflict with B.E. 9.1. Are You aware of this? Can You help me?

Thank You very much

Rodolfo Giovanninetti

[chicojrman]

1)Please check if the Remote agent has been installed correctly on the remote system and its version is same as Backup Exec version(10d).If not then reinstall the remote agent.

2)Add the IP address and Host name of the Remote server to LMHOSTS file and HOSTS file on media server and IP address and Host name of the Media server to LMHOSTS file and HOSTS file on Remote Server. To do this, you will need to locate the lmhosts.sam file and edit it with notepad. Add the target servers name to bottom of the file, and save. This might require a reboot for it to get loaded in to the system.

3)Please check if the Port 10000, which is the default port used by NDMP(Network Data Management Protocol) is not used by any other application. If it is used by another application, please follow the steps given in the following

Technote:
TITLE: How to change the port that NDMP uses in VERITAS Backup Exec 9.x for Windows Servers http://seer.support.veritas.com/docs/255498.htm

[Ken_Putnam]

Not sure why it would make a difference, but v9.1 is only certified for W2K3 SP1  See the SCL
http://seer.entsupport.symantec.com/docs/261695.htm

[Rodolfo_Giovann]

Thank You for the help. I missed to say that the two servers are not related to each other, so there is not a media server and a remote server, but two different media servers, for two different companies. And the software is 9.1, not 10d. The issue about port 10000 can be related to the service that stays in starting mode?

Thank You anyway

Rodolfo Giovanninetti

[Rodolfo_Giovann · Accepted solution]

Thank You for the help. Yes, I saw two documents on Symantec site that say this. But, I saw also a document on Microsoft site that says that 9.1 is compatible with S.P.2, so the situation seems strange to me.

http://support.microsoft.com/kb/926031

Thank You again

Rodolfo Giovanninetti

[Ken_Putnam]

All I can say is 

That's nice that MS says it is compatible  but since the software author doesn't list is as compatible,  that probably trumps Microsoft

<shrug>