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Segate 20/40 DDS4 scsi tape device

Alex_Samol
Level 3

‎03-02-2005 04:23 AM

FYI: This is the 3rd tape device...Seagate has sent this problem started after a Windows Update!
The Tape device model TC4200-091 DDS-4 has all the dip switches in the default position, ON. It's attached to a standard Adaptec 29160 scsi card and the scsi cable has the proper terminator on the last connector.
I have installed the latest 29160 card drivers from Adaptec. Uninstalled the tape device several times, installed two hot fixes from Veritas , downloaded and installed the newest device drivers from Veritas.
Can we attached screen shots? The problem is that the diag utility test electronically ok but fails on the read/write. In the removable storage the drive has a red X says it's not present yet it test out electronically and the cleaning tape works. Also in the Backup exec app the device show up as ready to use.
Thank you any ideas would be appreciated. Alex
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5 REPLIES 5

Ken_Putnam
Level 6

‎03-02-2005 06:45 AM

IF you shut down all BackupExec services, does NTBackup see and access the drive correctly?
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Alex_Samol
Level 3

‎03-02-2005 01:18 PM

Good idea...I'll let you know
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Alex_Samol
Level 3

‎03-02-2005 01:29 PM

No change...the nt backup app can't find the divice...
Thanks,
Alex
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Ken_Putnam
Level 6

‎03-02-2005 09:17 PM

Hmmmm

Have you tried a different SCSI card?
A different cable?
A different terminator?

If NTbackup can't see it either, then it is a hardware problem somewhere.
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Alex_Samol
Level 3

‎03-03-2005 03:23 AM

I hear you, however the Tape utility diag pass on electrical and hardware config. Only fails on read/write. The device manager has no problem, Backup Exec can see the drive...
I'll try some hardware changes...tonight or tomorrow night.
Thanks, Alex
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