System State Backup fails, BE 2014

[rivdog]

I backup System State on my servers once a week, and about half of them fail every time.  The error message is either:

Final error: 0xe000ff15 - A communications failure has occurred with a System State resource.
Final error category: Resource Errors.

or

Final error: 0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.
Final error category: Resource Errors.

Symantec's solution is to open more ports or make registery changes.  The more ports didn't help, and I'm not eager to make changes in the registery.  I have another backup server on a different domain, and the system state backups never fail on that one, and it is configured exactly the same.

Thanks,

Rivdog

[LegAEI]

Some suggestions:

1. Stagger your backups

2. Manually uninstall the client from the affected servers then re-push from the console

3. Re-create the job

I have the same issue with one of my domain controllers periodcially.

[rivdog]

Thanks LegAEI, I'll try these things.

[CraigV]

...if you've got an AV installed on that server, make sure it isn't blocking beremote.exe. I've had McAfee do that, especially when it came to the System State (BE 2010 R2/R3).

The solution was to put in an exclusion for beremote.exe and this fixed it stopping the RAWS agent service.

Thanks!

[rivdog]

I do have AV (Symantec), but I don't think that's the problem.  The weird thing is I'm backing up regular C: drive files & folders, SQL DB's, etc and getting no errors.  It's only the System State backups that don't work.

Thanks

[CraigV]

...it is worth checking up on.

just report back with an update.

Thanks!

[DASFTP · Accepted solution]

RivDog,

I had a similar issue and found out if I uncheck IPv6 in the network connection properties, my system state backups ran fine. Not sure why Backup Exec doesn't work well if IPv6 is checked and not even being used.

DASFTP

[rivdog]

Craig, we excluded the BEremote.exe from AV scan but didn't help.

Thanks

rivdog

[rivdog]

Did this and all system state jobs worked! 

Thanks,

rivdog