TAPE WON'T EJECT

[Dan_Carmi]

Hello. We just replaced our DLT tape drive with a new one (hardware issue). The problem we are having now is that after jobs complete, the tape will not eject until I restart the backup Exec services. There are no errors reported in Backup Exec.

Can anyone point me in the right direction?

[Amruta_Bhide]

Hello Dan,

- Do you know if your Device supports Software Intervention for commands like eject tape etc?

- Are there any events in the Event logs?

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Thanks.

[Dan_Carmi]

It's a Dell DLTIV 160. I believe it supports software commands. Pelase keep in mind this has worked for a long time, and just stopped working when the drive was replaced (with an identical drive).

I can't even eject from the hardware eject button unless I restart the backup Exec services.

Nothing in the event log.

[tejashree_Bhate]

Hello,

This seems to be a hardware related issue,hence we request you to contact your hardware vendor for resolving this issue

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