Tape Alert warning

[elenian]

Hello,

I'm fairly new to backups and our company uses Backup exec 11d on windows server 2003.

Before the scheduled time of the back up, I receive a message saying "Tape alert Warning" and then the back up job starts but it remains as an active job even the tape has ejected.

What should i do? Any help pls????

Thanks

[Larry_Fine]

What is the rest of the TapeAlert message?  Are you stating that this TapeAlert pops up all by iteslef, without any jobs running or you doing anything within BE?

[elenian]

I receive the message when a backup job is running.

I check the alerts and the message is the following:

Warning - Environmental conditions inside the tape drive are outside the specified temperature range.
Robotic Library:
Drive: HP 1
Slot:

Yestarday i insert a brand new tape (never used this tape before) and the job was completed succesfuly. No alerts.

But with tapes i used them in the past i receive that message.

[Larry_Fine]

TapeAlerts come from the hardware.  I would guess that your tape drive is overheating.  I would contact your hardware vendor for assistance.