01-07-2013 05:41 PM
I need help,
Backup Exec comes up with error:
The disk is offline.
This is a typically caused by the fodler becoming inaccessible due to it being deleted, renamed or unshared. It may also be caused by a disk full condition. The fodler state has been set to offline. please attend to this condition....
The USB storage device is accessible and folders haven't been deleted or unshared. Have updated backup exec and still same error.
(I used 2 x USB externals rotating them weekly for my backups) Have been working fine for months untill last week.
Please help?
01-07-2013 05:58 PM
Hi
If you have confirmed the disk is accessible from start run of Media server please try restarting the services once & see if it bring back it online.
Also look for any events in events in event viewer as you said all was working fine till last week so see if you have connection terminated or loss or any h/w error there
Thanks
01-07-2013 06:25 PM
Hi Thanks for the reply Backup_Exec...
Below is the first error on event viewer followed by the second:
1st
An error occurred while processing a B2D command.
Changer: CreatePath() CreateDirectory1 failed (\\?). Error=123
For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
2nd
Backup Exec Alert: Media Error
(Server: "CITCSVR-30") The disk is offline.
This is typically caused by the folder becoming inaccessible due to it being deleted, renamed, or unshared. It may also be caused by a disk full condition. The folder state has been set to offline. Please attend to this condition. Additional detail may be found in the Event Viewer - Application Log.
For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
Your thoughts please?
01-07-2013 06:33 PM
Hi
Please check few link below
http://www.symantec.com/docs/TECH130540
http://www.symantec.com/docs/TECH68484
Hope that helps
Thanks
01-07-2013 07:48 PM
If the above KBs do not work, try recreating the Disk Storage...
Delete the Disk Storage from the UI (this will not delete any actual data, just the storage from UI)...Delete the folder.cfg & changer.cfg files from the actual USB.. If a folder named BEControl is present, delete the same as well... Choose to configure the Disk Storage with the same path/name as the original & monitor if you get the same error or not.
01-07-2013 08:14 PM
Before you delete the storage, you can try pausing and unpausing the storage and see whether you get any errors.
You might also want to test the disk using this utility
01-08-2013 11:25 AM
Thanks you for your reply and time.... problem resolved from links you sent me
Many Thanks
01-08-2013 11:26 AM
Thanks for taking time replying, didnt have to reccreate the disk storage....
Many Thanks
01-08-2013 11:27 AM
Thanks for the test tool.....
Great tool
Many Thanks