Timeout error...

[jonoblades]

A client of ours has been getting the following error on a weekly basis after about 3 hours of running Backup exec. The server restarts at 10pm and Backup exec then runs at about 11pm. There is only one backup job scheduled to run on a daily basis, so the problem is not in the job itself. I've checked MS Knowledge Base and the Veritas site but have had no success. The Event viewer suggests that the "Backup Exec Remote Agent for Windows Servers service terminated unexpectedly..." Can anyone give me any insight?...

Job ended: 09 February 2005 at 02:09:19
Completed status: Failed
Final error code: a00084f8 HEX
Final error description: A timeout occurred waiting for data from the agent during operation shutdown.

Final error category: Resource Errors

[anoop_nair_2]

Hi,

This error could be occurring due to following reasons:
1. Heavy network traffic
2. Network congestion
3. Remote agent timeouts

If the issue is related to Remote Agent Timeout Issue, perform the following steps:

1. Confirm that the Remote Agent is installed, running, at the latest revision of Backup Exec, and that another application running is not blocking or conflicting with the same ports the Remote Agent uses.

http://seer.support.veritas.com/docs/255500.htm

2. Run the Windows Error Checking and Disk Defragmentation Utilities on the remote server to confirm that the backup is not hanging on a heavily fragmented hard disk or a bad disk block.
http://seer.support.veritas.com/docs/237444.htm

3. Update the Network Card Drivers on the media server and remote machine. Make sure also that the Link Speed/Duplex Values are set properly on all machines and that networking errors are not occurring in the Windows Event Viewer Logs. Check the event logs also for any other warnings, errors, or normal events that may take place when the backups run.
http://support.microsoft.com/default.aspx?scid=kb;en-us;325487
http://support.microsoft.com/default.aspx?scid=kb;en-us;159168

[Abhinav_Bindroo]

Assuming the solution provided is correct. Also, there is no response from the customer within 2 days from the last reply by Veritas