Un-installed Backup Exec remote Agent now Server not responding

[Chrisb2011]

Hi All,

Yesterday I un-installed the backup exec remote agent from our Exchange Server 2003 as I need to install a new remote agent so I can back it up with our new backup Exec 2010 Server.

The un-install whent well and asked me to restart the computer. I restarted and then I expereinced issues with the server.

Once the server came backup the CPU keeps maxing out 100%. Using process explorer I tracked it down to svchost.exe and a particular thread called wbemcore.dll

If i kill this thread then the server is fine again (or at least seems to be) - Why would un-installing the remote agent cause this issue? I need to also put the new 2010 agent on but slightly hesitent at them moment. Would this agent also need a reboot to a Windows 2003 server?

Thanks for anyones help.

[AmolB]

I don't think uninstallation of the remote agent has to do anything with the high CPU usage.

If you install Remote agent with AOFO option then a reboot will be required.

[Chrisb2011]

Yes you might be right, it could be just co-incidence.

Do I need to install the AOFO with Exchange 2003 sevrer. I thought I saw somewhere in a forum that you shouldn't install the aofo with Exchange>?

Is that right?

Thanks

[AmolB · Accepted solution]

Its recommended not to use AOFO for any database backups, as you may face issues while

restoring data. AOFO is used for flat file backups only.

Refer to https://www-secure.symantec.com/connect/forums/advantages-and-disadvantages-aofo