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03-15-2010 09:11 PM
If you do experience problems downloading PDFs please provide as much information as you can about your network, including the type of network, (we've seen other reports of it working via VPN to work but not at home) and the ISP gateway IP address in use. You should be able to find this by typing the following from a command line:
tracert ftp.support.veritas.com
Then DM me the results and if you wish you can strip out your internal network info and the first public hop that might be your internet facing 'real' IP provided by your ISP.