Unable to initialize Remote Agent

[Nathan_Whitehou]

One of out clients is having persistent error message come up on Backup Exec 9.1.
The error that keeps coming up is Unable to initialize Remote Agent
However the backups ace completing.
Please Advise.
The Remote agent has been uninstaller and reinstalled with the same outcome.

Thanks

[tejashree_Bhate]

Hello,

What are you backing up? Is it a Snap server?

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Thanks.

[Nathan_Whitehou]

Not backing up a snap server.
Just backing up data on a few servers.

[Renuka_-]

Hello,

If its occuring for the backup of a few servers as mentioned by you, please seperate the backups, create one job per server, for diagnostic purposes.

-Check if you have entered one remote agent license key per remote server backed up.
-Ensure that the remote agent service on the remote servers is running under local system account.
-Ensure that the remote agent is the same version as the backup exec installation.


Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answeredand would be moved toanswered questions pool.