Unable to install DLO Agent

[Fabien_Bouvier]

Hi everybody.

We used the backupExec 10.0. Since we installed the sp3 patch, we are unable to install Dlo anymore.
So I upgraded to 10.d as i saw in the forum.
I am still unable to setup dlo.
I tried to delete the DLo directory, and made a modify/repair of the installation.
Nothing changed.

this is what i get.
I run the DLo\setup.exe
The setup is running and i get this error message in a dialog box:
"No language transorm was applied. Please run setup.exe to install this product".

BackupExec 10.d running on windows 200 SP4
My workstation OS is windows XP Pro SP2.

We have a license for 100 users, and we have only about 25 users installed(they were installed before the sp3 patch on the BE 10.0)

Thanks for your help

Bye

Fabien

[tejashree_Bhate]

Hello,

Please check if the following technote is useful.

(title) How to perform a silent installation of the Backup Exec Desktop and Laptop Option (DLO) agent

http://support.veritas.com/docs/276587

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[Fabien_Bouvier]

Hello,

First of all, thanks for your answer.

i modified the setup.ini file on the server, and on my pc ran the \\server\Dlo\setup.exe.
Nothing happened. The setup doesn't run at all.

If you have any other solution, i would appreciate.

Regards

Fabien Bouvier

[Fabien_Bouvier]

Hello again.
I have exactly the same problemes than in this post
http://forums.veritas.com/discussions/thread.jspa?messageID=4419784烈

except i found my DLOinstall.log

This is an extract of this huge file

MSI (s) (54:EC) : Cleaning up uninstalled install packages, if any exist
MSI (s) (54:EC) : MainEngineThread is returning 1603
MSI (s) (54:58) : Destroying RemoteAPI object.
MSI (s) (54:98) : Custom Action Manager thread ending.
=== Logging stopped: 12/04/2006 16:02:13 ===
MSI (c) (B4:D0) : Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B4:D0) : MainEngineThread is returning 1603
=== Verbose logging stopped: 12/04/2006 16:02:13 ===

The guy seemed to fix it.
Any ideas?

thanks in advance

Bye

Fabien Bouvier

[Deepali_Badave]

Hello,

What is the related error in the application event log?


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[Fabien_Bouvier]

Hello,

This is what i get in the event log

Product: Symantec Backup Exec DLO Agent -- No language transform was applied. Please run setup.exe to install this product.

Pour plus d'informations, consultez le centre Aide et support � l'adresse http://go.microsoft.com/fwlink/events.asp.

See you.

Fabien Bouvier

[Fabien_Bouvier]

Some precisions:

more information

Type de l'�v�nement :Erreur
Source de l'�v�nement :MsiInstaller
Cat�gorie de l'�v�nement :Aucun
ID de l'�v�nement :10005

My workstation and my server are both in french.
Hope it will help you.

Bye
Fabien Bouvier

[Ashutosh_Tamhan]

Try push installing the agent : http://seer.support.veritas.com/docs/270174.htm


Regards,
Ashutosh

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[Fabien_Bouvier]

Hello again.
I tried to push the installation.
the installation doesn't work.

I followed the instructions of your document.
When i try to add a remote computer, i see my domain, and all the computers.
I select one. The application ask me a username/password /domain.
I put the administrator login / password and my domain. Then i have a error message that says : "access denied".

I checked in the document /docs/269175.
My server is w2000 SP4.
My workstation is XP Pro SP2.
Firewall is disabled (in the domain, we use an harware firewall outside the domain), and file printer sharing is on.

What can i do to install DLO ???

I absolutely need to make it work.

Thanks in advance.

Bye

Fabien Bouvier

[Amruta_Bhide]

Hello Fabien,

Please try installing the DLO with the help of following Article:
http://support.veritas.com/docs/264952

Let us know if the Problem persists.

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Thanks.

[Fabien_Bouvier]

Hello,

i wonder if you have read the whole thread.

The document you pushed me is exactly what doesn't work on my network.
Please refer to my first post !!!

So yes, my problem persists !!!

Is someone from symantec able to fix my problem?

Thanks in advance.

Fabien Bouvier

[Fabien_Bouvier]

Did you forget about me?

You tough enough to put this message :
"NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool. "

So this is mine :
If i do not receive a reply within two business days, i would assume you are not able to fix my problem, so stop selling your buggy product !!! And stop answer by link to a install note.

Regards

Fabien Bouvier

[John_Brett]

Hi Fabien,

Firstly: To my knowledge you are not able to push the install for the DLO agent. It has to be done at the client.

Secondly: I had the same problem with DLO after installing SP3. The only fix i found was to restore the DLO Setup.exe file to the DLOAgent share from a Backup, as you can't uninstall the SP. File date/size is 27/01/2005. 434KB

After experiencing other problems with Hot fixes from Veritas I now have Backup Exec running on a mirrored drive and always remove one drive before performing any Hot Fixes.

Hope this helps.

John

[Fabien_Bouvier]

Hello John,

Thanks for your answer.
I think it would help me a lot.
Unfortunately, i have no backup of the previous dlo setup file.
Do you think, it will be possible for you to send it to me?

This is my email at my job: fbouvier@thecrmcompany.com

Thanks in advance.

[shweta_rege]

Hello,


Could you pleas update us on the issue?



NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered
and would be moved to answered questions pool.

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