Unable to open the item D:\xxxxxxx.sis - skipped

[Monica_H_iskar]

Hi!

I have an installation of BackupExec 10 on a Windows server 2003.
Every backup job ends with the status "Completed with exceptions".
The job history shows lots of similar lines :
"Unable to open the item D:\0378d461-4608-11d6-9210-0002a5f0c5e3.sis - skipped."

I've tried to exclude sis files from the backup and I've created a folder named "SIS Common Store" on the root of D:.

Anybody who knows anything about this?

Best regards
Monica

[Shilpa_pawar_2]

Hi,

Are you using AOFO during backup?

Also refer this technote to configure global exclusion: http://seer.support.veritas.com/docs/264628.htm


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[Monica_H_iskar]

No, we are not using AOFO.
I've tried to exclude sis-files as described in the article.

Monica

[Deepali_Badave]

Hello,

The ".sis" extension stands for "Single Instance Storage". This issue could be happening due to "Single Instance Storage" being installed at some point and then removed incorrectly. The "skipped files" are still pointing to "Single Instance Storage files" that no longer exists.

The "work-around" for this issue is that you could do the following:

Create a folder called SIS Common Store on E drive and
create "10 skipped files " (ie 999edd83-adc8-11d5-9a5a-0090276afa1a.sis )

Now, your jobs should not show an exception regarding the skipped files. If it still does, you could try uninstalling/removing "Single Instance Storage" as per Microsoft Article (http://support.microsoft.com/default.aspx?scid=kb;en-us;299873&Product=win2000 ).

Alternatively refer following technote regarding global exclusion
http://seer.support.veritas.com//docs/264628.htm


NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.