Unable to select Sharepoint farm in selection list

[Pistoph]

Current Backup Exec version 11D 6235 SP3 with the Sharepoint agent installed. The 'Sharepoint Server Farms' node in the selection list tree appears greyed out. When you right click and select "Add Server Farm", then supply the web server name, you get an error saying" "None of the Web servers for the specified server farm could be accessed".

I enabled logging on the Sharepoint server and when I look at the log it appears that the Backup Exec service account is authenticating properly and that impersonation happening properly as well. WhoAmI reports the correct user name. The NDMP connection appears to be established without problems. The only real indications of a problem are three errors:

"BeLoginUser: beclass::IsThisMe() returned error: 87";
"This server is not an SPS Webserver" and;
"DSEnumerate failed with -536805633: FS_NOT_SPS_SERVER".

I have checked to make sure that the System Environmental Machine name and SPWebservice name are the same (kb article 31191) and made sure that the required ports are open, but I am still getting the error.

Any clues would be greatly appreciated

[CraigV]

GOt the same problem. It kept on asking me for details of the Sharepoint server farm name, which I didn't have.
I ended up selecting the check box next to the server name, and this then displayed the server up in the Sharepoint section! But this looks like a different kettle of fish, as I am still getting backup failures. Not sure if what I did was the solution, but it's showing it like it should now.
What I did see was the server name was the Server Farm Name; try it and see how it goes.

[Russ_Perry]

The query that is done is as basic as the TN (http://support.veritas.com/docs/311191) shows.  Sharepoint is queried for a list of active web servers then the local machine name is queried and compared against the list returned by Sharepoint.  If there is no match, you get this error and no command is sent to Sharepoint for gathering the topology.  There must be some difference or some problem with Sharepoint returning the query.  Any application events on that server indicating issues with Sharepoint?

[Pistoph]

Russ,

Thanks for your reply. I had read TN 31191 before putting the post up and checked the server name in System Information and in the 'Servers in Farm' section of the Sharepoint farms central admin application. In both cases the server name appeared as AP-2. The system and application logs on both the Sharepoint server and backup server are clear of any messages related to Sharepoint or Backup Exec and there are no errors or warnings that match up with the times at which I was attempting to connect.. I'm wondering whether the 'SPSWrapper debug log' mentioned in TN 31191 would shed any more light on the mystery, but I am unsure where to find it. I would imagine that this log would contain some clues as to the actual values being passed in the queires.

I have checked the most recent 'beremote' log on the BEWS server and found a few lines that appear to relate to the problem:

[5196] 05/22/09 08:31:53 Attach to ADCFS::\\domain.local
[3468] 05/22/09 08:31:56 FS_ResolveDevName: [\\ap-2.domain.local]
[3468] 05/22/09 08:31:56 MB2-Resolve returned 1
[3468] 05/22/09 08:31:56 Notes Agent:CLNFileSystem::ResolveDeviceName
[3468] 05/22/09 08:31:56 ENTER DPM::ResolveDeviceName
[3468] 05/22/09 08:31:56 deviceName: [\\ap-2.domain.local]
[3468] 05/22/09 08:31:56 DPM: Device NOT claimed
[3468] 05/22/09 08:31:56 EXIT DPM::ResolveDeviceName return=[0x1 S_FALSE]
[3468] 05/22/09 08:31:56 ADC_ResolveDeviceName: pid = 1036, checking \\ap-2.domain.local
[3468] 05/22/09 08:31:56 Could not resolve the 'ndmp' service, error: 10109, using port 10000
[3468] 05/22/09 08:31:56 ndmpConnectEx: Querying the neighbour advertisement cache to discover information on 'ap-2.domain.local' ...
[3468] 05/22/09 08:31:56 ndmpConnectEx : Control Connection information: A connection was established between end-points *bews_ipaddress*:3869 and *sps_ipaddress*:10000.
[3468] 05/22/09 08:31:57 NDMP version 3 connection CONNECTED
[3468] 05/22/09 08:31:57 ERROR: 1 Error: Call is not supported
[3468] 05/22/09 08:32:27 DS_CloseSelectionService
[3468] 05/22/09 08:32:27 @@@@@@@MyCloseSocket called with sockfd = 972(0x3cc) retval = 0
[3468] 05/22/09 08:32:27 @@@@@@@MyCloseSocket called with sockfd = -1(0xffffffff) retval = -1
[5196] 05/22/09 08:32:27 Detach from ADCFS::\\domain.local
[5196] 05/22/09 08:32:27 DsWorkerThread terminating with exit code 0

It appears that there is a problem with NDMP but, as I am unsure as to what NDMP does, I am not sure whether it is related to my problem.

[Symanticus]

Hi There,

Make sure to install SP1 for .NET Framework 2.0 on the Sharepoint server.
If the problem remains, follow article http://seer.entsupport.symantec.com/docs/300675.htm to create the SPSWrapperV3.exe.config and spswrapper.exe.config files and place them in the indicated directories.

hope this helps.