It sounds like that more Symantec Employees need to get involved in this Forum. Also the link in the previous message points to a form that at the end of points you straight back to here because there is no longer email support. I also didnt feel the need to call the support line because I dont have time to stay on hold for hours at a time as I have in the past with Symantec over the phone.
E-mail Support and Support Forums
Please note that since January 13, 2005 Symantec Enterprise Technical Support has migrated select support service requests from e-mail support to our moderated Support Forums.
We believe that this will provide a much richer experience, allowing access to the knowledge and experience of other customers as well as our Support staff.
VERITAS Backup Exec for Windows Servers version 11d (11.0) no longer offers e-mail support. For all electronic support for this product visit our moderated Support Forums.