Upgrade from Backup Exec 2010 to 2010R3 and then possible upgrade to 2012

[WMTR_Admin]

I am currently running BE2010 and am planning on upgradign to 2010R3 I just saw that 2012 is (or will soon be) avaiable and we may opt to go all the way to 2012. I need to move all jobs and D2D folders forward as I upgrade. Are there any specific issues that I need to be aware of as I move foreward?

Steve Uhall

Network Administrator

Westmoreland Testing and Research

[WMTR_Admin]

Ok, Verified both 1 & 2 above. Job will run tomorrow night.

[WMTR_Admin]

The Exchange Backup job ran..... and failed about 75% through the verification..... See Job log below... I was connected to the Backup server through an RDP session monitoring the progress when the failure occured. My RDP session did not drop.

Completed status: Failed    See error(s)  
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Job Information
Job server: WMTR-BACKUP
Job name: Exchange
Job started: Tuesday, March 27, 2012 at 10:00:04 PM
Job type: Backup
Job Log: BEX_WMTR-BACKUP_01320.xml

 

Drive and media mount requested: 3/27/2012 10:00:04 PM

No appendable media could be mounted.
Switching to overwrite operation on scratch media.




Device and Media Information
Drive and media information from media mount: 3/27/2012 10:00:06 PM
Drive Name: MAILSTORE BU
Media Label: B2D000508
Media GUID: {f8f95cce-0956-4883-a051-479a6ba01054}
Overwrite Protected Until: 4/3/2012 10:00:06 PM
Appendable Until: 12/31/1899 7:00:00 PM
Targeted Media Set Name: Exchange

All Media Used
 B2D000508

 IMG000038

 IMG000039

 IMG000040


 


Job Operation - Backup  
Backup Options
Media operation - Append to media, overwrite if no appendable media is available.

Compression Type: Hardware [if available, otherwise none]

Encryption Type: None


 



Server - WMTR-MAILSTORE.wmtr.com
AOFO: Started for resource: "\\MAILSTORE.domain.com\Microsoft Information Store\First Storage Group". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "E:" "L:" .
The snapshot provider used by VSS for volume E: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot provider used by VSS for volume L: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).

Set Information - \\MAILSTORE.domain.com\Microsoft Information Store\First Storage Group
Backup Set Information
Family Name: "Media created 3/27/2012 10:00:04 PM"
Backup of "\\MAILSTORE.domain.com\Microsoft Information Store\First Storage Group"
Backup set #1 on storage media #1
Backup set description: "Exchange"
Backup Method: Full - Database & Logs (flush committed logs)
Microsoft Exchange Server Agent: Started
The option to enable the restore of individual items from the database backup was selected for this backup.

 


Backup started on 3/27/2012 at 10:00:39 PM.

Backup Set Detail Information
Media Label: IMG000038
GRT backup set folder: E:\MAILSTORE BU\IMG000038
The consistency check of the snapshot for the Microsoft Exchange transaction log Logs ( E00000B95C3.log - E00000BA346.log ) was successful.
The consistency check of the snapshot for the Microsoft Exchange database Administration was successful.
The consistency check of the snapshot for the Microsoft Exchange database Testing Clerical was successful.
The consistency check of the snapshot for the Microsoft Exchange database Testing Engineers was successful.
The consistency check of the snapshot for the Microsoft Exchange database Computer Department was successful.

 

Backup completed on 3/28/2012 at 7:32:59 AM.

Backup Set Summary
Backed up 4 Exchange Server stores
Backed up 1 Exchange Server logs
Processed 330360929572 bytes in  9 hours,  32 minutes, and  20 seconds.
Throughput rate: 550 MB/min
Compression Type: None

 

 


AOFO: Started for resource: "\\MAILSTORE.domain.com\L:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The snapshot provider used by VSS for volume L: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 10.1.1.145:62289 <--> 10.1.1.225:10000
Network data connection is established between    10.1.1.145:54786 <--> 10.1.1.225:1025

Set Information - \\MAILSTORE.domain.com\L:
Backup Set Information
Family Name: "Media created 3/27/2012 10:00:04 PM"
Backup of "\\MAILSTORE.domain.com\L:"
Backup set #1 on storage media #1
Backup set description: "Exchange"
Backup Method: Full - Back Up Files - Reset Archive Bit

 


Backup started on 3/28/2012 at 7:33:19 AM.
Backup completed on 3/28/2012 at 7:33:21 AM.

Backup Set Summary
Backed up 4 files in 6 directories.
Processed 4,200,212 bytes in  2 seconds.
Throughput rate: 120 MB/min
Compression Type: None

 

 


AOFO: Started for resource: "\\MAILSTORE.domain.com\Microsoft Information Store\Second Storage Group". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "E:" .
The snapshot provider used by VSS for volume E: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).

Set Information - \\MAILSTORE.domain.com\Microsoft Information Store\Second Storage Group
Backup Set Information
Family Name: "Media created 3/27/2012 10:00:04 PM"
Backup of "\\MAILSTORE.domain.com\Microsoft Information Store\Second Storage Group"
Backup set #1 on storage media #1
Backup set description: "Exchange"
Backup Method: Full - Database & Logs (flush committed logs)
Microsoft Exchange Server Agent: Started
The option to enable the restore of individual items from the database backup was selected for this backup.

 


Backup started on 3/28/2012 at 7:33:33 AM.

Backup Set Detail Information
Media Label: IMG000039
GRT backup set folder: E:\MAILSTORE BU\IMG000039
The consistency check of the snapshot for the Microsoft Exchange transaction log Logs ( E0100004649.log - E010000480F.log ) was successful.
The consistency check of the snapshot for the Microsoft Exchange database Public Folder Database was successful.

 

Backup completed on 3/28/2012 at 7:34:37 AM.

Backup Set Summary
Backed up 1 Exchange Server stores
Backed up 1 Exchange Server logs
Processed 530525726 bytes in  1 minute and  4 seconds.
Throughput rate: 474 MB/min
Compression Type: None

 

 


AOFO: Started for resource: "\\MAILSTORE.domain.com\Microsoft Information Store\Third Storage Group". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "E:" "L:" .
The snapshot provider used by VSS for volume E: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot provider used by VSS for volume L: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).

Set Information - \\MAILSTORE.domain.com\Microsoft Information Store\Third Storage Group
Backup Set Information
Family Name: "Media created 3/27/2012 10:00:04 PM"
Backup of "\\MAILSTORE.domain.com\Microsoft Information Store\Third Storage Group"
Backup set #1 on storage media #1
Backup set description: "Exchange"
Backup Method: Full - Database & Logs (flush committed logs)
Microsoft Exchange Server Agent: Started
The option to enable the restore of individual items from the database backup was selected for this backup.

 


Backup started on 3/28/2012 at 7:34:52 AM.

Backup Set Detail Information
Media Label: IMG000040
GRT backup set folder: E:\MAILSTORE BU\IMG000040
The consistency check of the snapshot for the Microsoft Exchange transaction log Logs ( E0200011BEB.log - E0200012575.log ) was successful.
The consistency check of the snapshot for the Microsoft Exchange database Facility was successful.
The consistency check of the snapshot for the Microsoft Exchange database QA was successful.
V-79-57344-65298 - The Exchange Store service is not responding. Backup set canceled.
V-79-57344-65072 - An error occurred while connecting to the Backup Exec Remote Agent on the media server. Ensure that the job options are correct, and then submit the job again. The backup set was not created.

 

Backup completed on 3/28/2012 at 8:39:10 AM.

Backup Set Summary
Backed up 1 Exchange Server stores
Backed up 1 Exchange Server logs
Processed 35,851,931,916 bytes in  1 hour,  4 minutes, and  18 seconds.
Throughput rate: 532 MB/min
Compression Type: None

 

 

V-79-57344-34108 - An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes.

 

 


Job Operation - Verify  

Server - MAILSTORE.domain.com

Set Information - \\MAILSTORE.domain.com\Microsoft Information Store\First Storage Group
Verify Set Information
Verify of "\\MAILSTORE.domain.com\Microsoft Information Store\First Storage Group"
Backup set #1 on storage media #1
Backup set description: "Exchange"

 


Verify started on 3/28/2012 at 8:39:11 AM.

Verify Set Detail Information

 

Verify completed on 3/28/2012 at 9:48:45 AM.

Verify Set Summary
Verified 5 Exchange Server stores
Verified Exchange Server logs
Processed 330360929572 bytes in  1 hour,  9 minutes, and  34 seconds.
Throughput rate: 4529 MB/min

 

 


Set Information - \\MAILSTORE.domain.com\Microsoft Information Store\Second Storage Group
Verify Set Information
Verify of "\\MAILSTORE.domain.com\Microsoft Information Store\Second Storage Group"
Backup set #1 on storage media #1
Backup set description: "Exchange"

 


Verify started on 3/28/2012 at 9:48:46 AM.

Verify Set Detail Information

 

Verify completed on 3/28/2012 at 9:48:56 AM.

Verify Set Summary
Verified 1 Exchange Server stores
Processed 530525726 bytes in  10 seconds.
Throughput rate: 3036 MB/min

 

 

 


Server - MAILSTORE.domain.com

 


Server - MAILSTORE.domain.com

Set Information - \\MAILSTORE.domain.com\L: Logs
Verify Set Information
Verify of "\\MAILSTORE.domain.com\L: Logs"
Backup set #1 on storage media #1
Backup set description: "Exchange"

 


Verify started on 3/28/2012 at 9:48:56 AM.
Verify completed on 3/28/2012 at 9:48:56 AM.

Verify Set Summary
Verified 4 files in 6 directories.
Processed 4,200,212 bytes in  1 second.
Throughput rate: 240 MB/min

 

 

 


Server - MAILSTORE.domain.com

 

 


Job Completion Status
Job ended: Wednesday, March 28, 2012 at 9:48:56 AM
Completed status: Failed
Final error: 0xe000ff12 - A communications failure has occurred with an Exchange Store resource.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-65298

 

Errors
Click an error below to locate it in the job log
Backup- \\MAILSTORE.domain.com\Microsoft Information Store\Third Storage GroupV-79-57344-65298 - The Exchange Store service is not responding. Backup set canceled.

V-79-57344-65072 - An error occurred while connecting to the Backup Exec Remote Agent on the media server. Ensure that the job options are correct, and then submit the job again. The backup set was not created.


 

Exceptions
Click an exception below to locate it in the job log
BackupV-79-57344-34108 - An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes.


 

[CraigV]

...is the RAWS agent not perhaps stopping on the Exchange server?

In the meantime, I will hit the support flag on this...if you get a solution, post back here & close it off...

[WMTR_Admin]

Found this article that seems to apply in this instance - Event ID 9840 or 9607 is logged when a VSS backup operation fails in Exchange 2007 or in Exchange 2003 http://support.microsoft.com/kb/930800

I've had to push the maintenence window back a couple times now, so I haven't had the opportunity to dismount and remount the databases.

[CraigV]

...have you reregistered the VSS *.dlls?

http://www.symantec.com/business/support/index?page=content&id=TECH70486

[WMTR_Admin]

We have not reregistered the VSS dll's yet. This would require a reboot of the cluster.... Yes, I know that the reboot itself might just alleviate much of this issue. Currently, VSSADMIN LIST PROVIDERS shows that the Exchange writer is stable and without errors. I've tried excluding the storage group in question from the backup and am now gettign errors that seem to point to the server thinking that a backup is still in process. We will probably restart the MS information store service as a last effort before reregistering the dll's and rebooting the cluster.

[CraigV]

...I've run that batch file to reregister the *.dlls on a number of occassions now, and never had to restart the server. You can do so if you feel that would help...

[WMTR_Admin]

Thanks Craig,

I can't find the source document right now, but I thought that I had one from MS with that script in it that said to reboot after running it.

[WMTR_Admin]

Sorry guys, I didn't mean to leave you hanging out here. I have not been able to arrange for a maintenence window to move forward on this issue. We do have a need to reboot exchange, but there is never a good time to accomplish this.

Steve

[WMTR_Admin · Accepted solution]

Rebooted everything EOD yesterday. Backup completed succesfully. Now to set up that sandbox to test BE2012.

Let's close this thread out... I can open a new one for any other issues with our current installation of 2010R3....