Upgrade required??

[Owain_Williams]

Hi,
We are currently running 8.6 and have recently been having problems with backups (Cyclic Redundancy Errors and Erase not working) and I was wondering if upgrading to 9 would solve the problem. I know some companies make software no work after a period of time forcing an upgrade.

We are running Win2000 and have a DDS4 Tape drive for backups.

Thanks.
O.

[Ken_Putnam]

Your drive may be wearing out.

Are you current on firmware and drivers for the Controller and tape device?

Upgrading to v9 or v10 probably won't resolve this problem

[Owain_Williams]

The problem is i have only been working at the company for 8 weeks and the tech guy who used to do all this didn't leave any notes for me to check up on. From what I can work out the drive may be 5 years old which could mean the drive is "wearing out". The backups seemed to be working fine with a couple of fails now and again up until March, and as far as I know since then they have not been able to backup, would this suggest a new DDS4 drive might be required?

Thanks for your help

[Ken_Putnam]

Could very well be.

Do you have any mfg diagnostics you can run against the drive? Check the mfg support site.

[Owain_Williams]

I have found drivers but I havent found any diagnostic tools for the Seagate DDS4 9SP40-000

[Ashutosh_Tamhan]

It is mostly an issue with the hardware.
Following are technotes which can be helpful to you:

- http://support.veritas.com/docs/266180

- http://support.veritas.com/docs/192216

- http://support.veritas.com/docs/229641.htm


Regards,
Ashutosh

NOTE : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

[Owain_Williams]

Its starting to look like a hardware problem and maybe a new drive thanks for everyones help.