05-29-2007 01:23 AM
03-20-2009 04:51 AM
Hello Symantec,
I’m running BackupExec v.12.0, rev.1364 with SP3 & hotfixes 317974 & 319698 on Server 2003 SP2 Standard (x86), I am attempting to run a GRT backup on a single Exchange 2007 Server runing on Windows Server 2003 SP2 (x64) on the same domain.
We are migrating to the new backup appliance with the current one still in place, it has the same OS and BE installations, SPs and hotfixes as the new one as well as the same domain-admin-equivilant user account for running the jobs (this account has a mailbox associated with it).
We do have disabled AD accounts with live mailboxes which cannot be disabled as they will be purged from the system. As you must be able to respect, sometimes we must disable a former user’s access whilst leaving the mailbox available to their successor and/or manager. Aside from anything else these disassociated accounts and mailboxes do not cause the old applaince to fail the exact same backup job.
We are backing up to B2D volumes residing on the appliance where BE is installed, one dedicated to the Exchange backup and one for the remaining production servers. Both are 1.5TB SATA hot-swap HDDs.
As we’re running Exchange 2007 I’ve not yet run a legacy backup as it is “not supported for Exchange 2007”, although I did run the job with GRT disabled and it completed successfully.
I can’t understand why the old box doesn’t have issues and the new one does, especially as we didn’t re-create the jobs, we pushed them across using BE on the old appliance. This is already becoming somewhat critical and I’m not particularly optimistic at the moment as the general concensus seems to be this was “fixed” in v.11, having been through best pratices guides for the BackupExec user account, remote agent and Exchange backup and nothing yields positive results.
Any suggestions?
04-26-2009 04:43 AM
04-26-2009 04:58 AM
08-14-2009 06:03 PM
B4 reading this entire thread I have had the luxury of Dells Gold Support team assisting in this matter. I have gone round and round down all the items listed here. I know there is a hole somewhere however I have yet to find it. I have been at this for 3 weeks now and Im burning out. this access denied almost has me beat and I don’t give up easily lol.
I am happy to pay however cannot seem to get to anyone in support that doesn’t run me round the same stuff every time. I realize each person has to familiarize themselves with the issue but oof lol
I’m recommending a different app in two weeks for backup solutions, not going to be pretty as this was not a cheap solution. I’m wondering if there is a Symantec onsite option?? this just simply needs to be solved as they have been dealing with this over 8 months. I’m pretty new around here and have made many changes per Symantec and dells documents regarding this problem. I feel that has helped allot as they used to have pages of errors lol now just the two access denied errors. dont suppose that there is a tech still monitoring this thread??
12-23-2009 07:25 AM
01-05-2010 06:46 AM
04-26-2010 06:22 PM
Backup server:
Win2003 r2 sp2 32bit
backup ex 11d
Exchange server:
Win2003 standard, 64bit sp2
Exchange 2007