V-79-57344-850 - Snapshot Technology: Initialization failure on: "System?State"

[Meebo]

Hello,

I'm having trouble with Backup Exec failing on a VSS error while backing up the System State.

I fully updated Backup Exec to take that out of the equation we are running BE 2012 SBE v14 rev 1798 64bit.

It seems it's looking for a volume that does not exist (anymore?). The full error below;

Completion status:

Job ended: woensdag 24 september 2014 at 19:04:11
Completed status: Failed
Final error: 0xe0000352 - The specified volume does not exist. Recreate the volume, and then try the job again.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-850

Errors:

BackupV-79-57344-850 - Snapshot Technology: Initialization failure on: "System?State". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).

Snapshot technology error (0xE0000352): The specified volume does not exist. Recreate the volume, and then try the job again.

Check the Windows Event Viewer for details.

As a test I ran the monitor tool and the first error that catched my eye was as below;

BEREMOTE: [09-25-14 10:03:41] [11884]     2014-09-25T10:03:41.691 [fsys\ntfs]          - INFO: Path [\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy51\Program Files\Windows NT\Bureau-accessoires] identified as Profile Compatibility Junction - not crossing
BEREMOTE: [09-25-14 10:03:41] [11884]     2014-09-25T10:03:41.692 [fsys\ntfs]          - Informational: Object:'\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy51\Program Files\Windows NT\Bureau-accessoires' MSFT Reparse Tag:'IO_REPARSE_TAG_MOUNT_POINT (0xA0000003)'
BEREMOTE: [09-25-14 10:03:41] [11884]     2014-09-25T10:03:41.692 [fsys\ntfs]          -   and target is [C:\Program Files\Windows NT\Accessories]
BEREMOTE: [09-25-14 10:03:41] [11884]     2014-09-25T10:03:41.693 [fsys\shared]        -     CreateFile(\\.\GLOBALROOT\Device\HarddiskVolumeShadowCopy51\Program Files\Windows NT\Bureau-accessoires) failed. return code: 5

I can provide a full log if needed.

Any help please? I'm not sure what to do next.

[pkh]

Have you tried recreating your job?

[VJware]

Try this KB -

http://www.symantec.com/business/support/index?page=content&id=TECH136185

Additionally, assign a drive letter to the system reserved partition and recheck.

[Meebo]

Further investigation through other posts about a similar issue say a error should be present with VOLUME_NOT_FOUND.

I checked for this specific error in the log and this points to:

BEREMOTE: [09-25-14 10:36:08] [11884]     2014-09-25T10:35:52.229 [fsys\shadow]        - Status E_FS_VOLUME_NOT_FOUND (0xE0000352) for object 'System Files'.  Faild to resolve volume path name for 'd:\unit4\bin\' in SHADOW::SetSelectedForBackup
BEREMOTE: [09-25-14 10:36:08] [11884]     2014-09-25T10:35:52.229 [fsys\shadow]        - Status E_FS_VOLUME_NOT_FOUND (0xE0000352) returned setting selected for backup for object System Files in SHADOW::AddToSnapshotSet
BEREMOTE: [09-25-14 10:36:08] [11884]     2014-09-25T10:35:52.237 [fsys\systemstate]   -   AD:Trouble adding to set - Status E_FS_VOLUME_NOT_FOUND (0xE0000352) in SystemState::AddToSnapshotSet:566

It's refering to a volume with letter D:\ but that does not exist on the server.

Would this "d:\unit4\bin\"be the binary path I need to exclude in the KB you provided @VJware ?

Or another way to edit this image path?

Thanks.

[VJware]

Yes, this would be the path to exclude.

Additionally, do you see D:\ under HKLM\System\Current Control Set\Mounted Devices ?

[Meebo]

I checked the registry.

D:\ is not present under Mounted Devices. I could only find Mounted Devices under HKLM\System\ though there was no entry under Current Control Set for Mounted Devices.

[Meebo]

It still failed to backup, I edited the registry as in the KB and rebooted the server before hand..

Any more ideas please? Im stumped.

[Meebo]

Unfortunatly I cannot install the hotfix, since Windows server 2011 is not supported by the hotfix.

I will try the registry entry without the patch.
 

It still failed to backup, I edited the registry as in the KB and rebooted the server before hand..

Any more ideas please? Im stumped.

[Laurie_Downey]

Can you confirm the following path that the debug log is pointing to:

INFO: Path [\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy51\Program Files\Windows NT\Bureau-accessoires]