Vm restore is failing if customised role is used for BESA

[WikiDonor]

Hi 

Media Server OS: win2008 R2 

BEWS version: BE 2012 1CAS  2MMS

Remote Servers: yes

Remote Server OS: VMware esx 5win2008 sql and win2003

Backup Device: Dedup folder OST datadomain

1. Trying to perform a vm restore and it is failing with this error 

V-79-57344-38277 - Unable to open a disk of the virtual machine.

2. If we give administrator role to BESA account in vmware vcenter then the restore works

3. we have a separate role for backup exec account which is been given the rights mentioned below.

Datastore Allocate space

Global        Licenses

Network        Assign Network

Resource Assign virtual  machine to resource pool

Virtual Machine Configuration add existing disk

Virtual Machine Configuration add new disk

Virtual Machine Configuration add or remove device

Virtual Machine Configuration Advanced Settings

Virtual Machine Configuration change CPU count

Virtual Machine Configuration change resource

Virtual Machine Configuration disk change tracking

Virtual Machine Configuration disk lease

Virtual Machine Configuration host usb device

Virtual Machine Configuration Memory configuration

Virtual Machine Configuration modify device settings

Virtual Machine Configuration raw device

Virtual Machine Configuration reload from path

Virtual Machine Configuration remove disk

Virtual Machine Configuration Rename

Virtual Machine Configuration reset quest information

Virtual Machine Configuration settings

Virtual Machine Configuration Swapfile placement

Virtual Machine Configuration unlock virtual machine

Virtual Machine Interaction Power off

Virtual Machine Interaction Power On

Virtual Machine Inventory Create new

Virtual Machine Inventory Register

Virtual Machine Inventory Remove 

Virtual Machine Inventory Unregister

Virtual Machine Provisioning Allow read-only disk access

Virtual Machine Provisioning allow virtual machine download

Virtual Machine State Create snapshot

Virtual Machine State remove Snapshot

Virtual Machine State revert to snapshot

4. While we run the restore job it shows it has created the new vm in the vcenter console 

5. but restore job fails if we use a customised role for backup exec system account 

6. rights have given using this article  http://www.symantec.com/docs/TECH130255

7. can anyone suggest if this is by design for BE2012 that we should use administrator role only

[ZeRoC00L]

Is the restore working when assigning the Administrators role in vCenter ?

Since you are restoring a complete VM, is the 'old' VM still in place?
If restoring to the same name you can have a duplicate VM.

[WikiDonor]

Is the restore working when assigning the Administrators role in vCenter ?

Answer: Yes

Since you are restoring a complete VM, is the 'old' VM still in place?

Answer: Yes

If restoring to the same name you can have a duplicate VM.

Answer: I am restoring it as a new VM with a new name 

As I have mentioned in the main my post that it is able to create vm in vcenter console but the restore fails and no vmdk is stored on the datastore.

[ZeRoC00L]

Check if you don't miss the right:Assign Virtual Machine To Resource Pool

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=100441...

[WikiDonor]

Hi I have given these...........

Datastore Allocate space

Global        Licenses

Network        Assign Network

Resource Assign virtual  machine to resource pool

Virtual Machine Configuration add existing disk

Virtual Machine Configuration add new disk

Virtual Machine Configuration add or remove device

Virtual Machine Configuration Advanced Settings

Virtual Machine Configuration change CPU count

Virtual Machine Configuration change resource

Virtual Machine Configuration disk change tracking

Virtual Machine Configuration disk lease

Virtual Machine Configuration host usb device

Virtual Machine Configuration Memory configuration

Virtual Machine Configuration modify device settings

Virtual Machine Configuration raw device

Virtual Machine Configuration reload from path

Virtual Machine Configuration remove disk

Virtual Machine Configuration Rename

Virtual Machine Configuration reset quest information

Virtual Machine Configuration settings

Virtual Machine Configuration Swapfile placement

Virtual Machine Configuration unlock virtual machine

Virtual Machine Interaction Power off

Virtual Machine Interaction Power On

Virtual Machine Inventory Create new

Virtual Machine Inventory Register

Virtual Machine Inventory Remove 

Virtual Machine Inventory Unregister

Virtual Machine Provisioning Allow read-only disk access

Virtual Machine Provisioning allow virtual machine download

Virtual Machine State Create snapshot

Virtual Machine State remove Snapshot

Virtual Machine State revert to snapshot

[ZeRoC00L]

I think you would have to add some more rights to the vcenter account. At least some Datastore rights.

You can try, open the vSphere client and logon with your service account to the vCenter server. Try to add a VM, if that fails the complete restore VM would also fail.

[WikiDonor · Accepted solution]

Hi Just to update,

We have changed our Role to use VCB ROLE in Vcenter console. And now backups and restore both works. 

Thanks for all your help on this.