When accessing a new tape of a multivolume partition,

[Stewart_Motler]

Hi

I have

MS SBS 2003 SP1
Backup Exec 9.1 sp4a
Dell (seagate) DAT72 drive Firmware updated to latestest version from Dell



When backing up for the first time on a new tape, the backup works no problem when i go to backup for a second time on the same tape (set to overwrite) I get the following error message after pre-processing in job status;

Backup001 -- The job failed with the following error: When accessing a new tape of a multivolume partition, the current block size is incorrect.

If I long erase the tape I can backup successfully on the tape again but then when I attempt a second backup on the tape again it fails with the same error. this is happening with multiple tapes

I have attempted to resolve by using the following method to no avial
http://support.veritas.com/docs/190750

I have also tried moveing the tape drive to the other scsi controller in the system and i get the same error.

can any one help?

Thanks

Stewart

[Shraddha_Dhaval]

Hi Stewart,

Please check the compatibility list


http://support.veritas.com/docs/271383



http://support.veritas.com/docs/271382

If your device is listed as tested , please install the latest Veritas driver.

[ VERITAS Backup EXEC (TM) 9,1 - DEVICE Driver Installer (20050115) - Includes Tape Driver release (20041231) and Robotic LIBRARY release (45) (Intel Only)

http://support.veritas.com/docs/273853


If your device is listed as compatible , you must install OEM drivers

http://support.veritas.com/docs/253974


Additionally we would like to know:

1) Do you see any event logs such as 7, 9, 11, 15 in event?

2) Is your Removable Storage Manager Service running? If yes, Please stop it.

3) Update Firmware of SCSI and as well as the SCSI driver


Hope this will help you.

Please revert incase on any doubts.


Thanks.


Note : If we do not receive your reply within two business days, this post would be marked ?assumed answered? and would be moved to ?answered questions? pool.