11-11-2008 07:37 AM
So, on Friday, I edited our backup selection, and all the Hyper-V VMs showed up. Today, it lists none.
Hyper-V is installed on a remote computer. The remote agent is installed on the machine with Hyper-V, and the Hyper-V agent option was installed as a part of the Backup Exec server install. When I go to browse Windows Systems\MachineName\Microsoft Hyper-V\Virtual Machines, it simply says "none".
I do have the remote agent also installed on the virtual machine, and I can back up the virtual servers this way. However, I have a couple of Virtual servers that exists on a different subnet, so I cannot access these directly through the agent, hence the need for the Hyper-V option.
I'm running BE 12.5, Rev. 2213. Hotfix 309248 and 313346 is installed.
01-14-2009 03:21 PM
01-22-2009 01:13 PM
I too have a similar problem, BackupExec 12.5 SP1 on W2k8 not listing some virtual machines (Hyper V) in the resource selections.
These seem random, (as in there seems to be no consistency with where the VM's are stored SAN,local,etc)
This is no filling me with confidence as im due to purchase my license tomorrow!
01-23-2009 12:21 AM
Same problem here:
Server 2008, BE 12.5, VMs stored on a local Raid-50
After installation I was able to select all 3 VMs for backup. After the job had failed, I checked the selection and found only one VM. This one disappeared after the next reboot of the Hyper-V server. No VMs visible now.
01-24-2009 11:06 AM
I am seeing the same thing. 12.5 on W2k3 R2 x64 with the MS Agent option bought and installed. I'm up to date on BEWS according to live update and so is the client.
In the selection list for the host server I only see 1 of my 5 Hyper-V Guest servers. I can backup the contents of each Hyper-V guest server just fine but I'd like to be able to backup the whole server. After all I did pay for it
01-25-2009 03:25 AM
@penniwise10 wrote:
the whole server. After all I did pay for it
My sentiments exactly.. I/We paid large amounts of money for an Agent - which simply doesn't work!
01-26-2009 07:08 AM
Hi through talking to symantec support if you uninstall SP1 this seems to fix the problem so is ok for a temporary workaround
http://seer.entsupport.symantec.com/docs/317800.htm
apparently they know about the problem, and are working on a permanant fix
01-28-2009 01:12 PM
I reviewed my hotfix installs, and didn't have any of the ones mentioned in doc 317800.
But, nevertheless, I uninstalled the hotfixes that I did have, and now Hyper-V seems to be working again. I am able to view and select Virtual machines for backup. I'll know tomorrow if it actually worked.
I am currently running 12.5 with only hotfix 313346 installed. That should be 12.5.2213
01-29-2009 05:45 AM
01-29-2009 08:52 AM
All my Hyper-V machines are now missing again. None are showing as selectable. They were there yesterday and the day before when I reconfigured the backup jobs, but when the backup job finally started, there was nothing there.
The Virtual machines are hosted on a remote computer. When I select the computer, I get the "Microsoft Hyper-V" option. Expanding that gives me a "Virtual Machines" folder, but this one is empty...
This is not good. We've just moved the majority of our web servers and services to virtual machines, and now find ourselves unable to back them up...
02-02-2009 01:26 PM
02-03-2009 12:42 AM
02-09-2009 12:04 PM
I installed the hotfix below after installing SP1 and all hotfixes from liveupdate and all myHyper-V VMs reappeared in the Backup Console.
317966: Backup Exec 12.5 for Windows Servers revision 2213 Hotfix 317966
http://support.veritas.com/docs/317966s revision 2213 Hotfix 317966 http://support.veritas.com/docs/317966
I was also able to run backups of all my VMs.
02-16-2009 12:58 AM
02-16-2009 06:22 AM
02-20-2009 01:50 AM
A few weeks later and things are still unacceptable. - Why didn't I just go with DPM 2007????
Now I have The Microsoft Volume Shadow Copy Service (VSS) snapshot provider selected returned: "Unexpected provider error". & numerous problems getting the exchange box to backup and the jobs running at a snails pace....
I know symantec are going to blame the MS shadow copy, and the support that I paid for is just as poor as the Agent - Is it time to start asking for a refund????
02-20-2009 03:20 AM