Can anyone direct me to the proper venue to complain about poor technical support? I expect shoddy support from a free product, but given what I'm paying for Backup Exec tech support, I'm thinking I should get better response.
Hello Gary -
I will get this in front of the appropriate eyes.
In the mean time, I have reached out to a few folks in support who will be contacting you. You can find them here in Connect & on Twitter
Do you have an incident number I can reference?
Let me apologize for the level of support that you have recieved so far. It looks like Matt is addressing your concern for the support that you have recieved so far. How about you and I get started on find a resolution for the issue that your facing. Lets begin with a case # so that i can review the issue and whats been done so far... Please DM it to me when you have a moment.
Circling back on this. Did you speak with someone from our support organization? I wanted to get you in touch with management as well as an engineer to make sure that your tech issue was resolved, but also that you could discuss your experience.
Let me know if I can be doing anything else for you.
Regrettable that it had to come to this, but I'm glad we could help get things sorted.
Now that you have the contacts that you do, please do not hesitate to reach out with any questions you may have.