backupexec services stoped unexpectly

[yostek]

hi the backup exec services stoped unexpectly i want to know what i can do,

here is the error from the event viewer:

Event Type: Warning

Event Source: Backup Exec

Event Category: Devices 

Event ID: 33152

Date: 14/11/2012

Time: 10:09:42

User: N/A

Computer: AIM

Description:

Adamm Mover Error: Unload Status Retry!

Error = ERROR_NOT_READY

Drive = "HP 3"

    {82D9CED0-1D79-49A6-B885-A728C0FDA141}

Media = ""

    {00000000-0000-0000-0000-000000000000}

Read Mode: SingleBlock(0), ScsiPass(0)

Write Mode: SingleBlock(1), ScsiPass(1)

also after the servics stoped:

Event Type: Error

Event Source: Backup Exec

Event Category: None

Event ID: 34113

Date: 04/11/2012

Time: 14:20:58

User: N/A

Computer: AIM

Description:

Backup Exec Alert: Job Failed

(Server: "AIM") (Job: "Daily") Daily -- The job failed with the following error: The Backup Exec job engine system service is not responding.

 For more information, click the following link: 

http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

please help,

thanks

[VJware]

Does the backup job fail immediately or approx how long does it take to fail (there is a difference of close to 2 hrs between those two alerts)....was there any alert which was not responded to in 15 mins...

[CraigV]

Hi,

If the service fails, you can try the following:

1. Make sure your media server is fully updated, and that your RAWS agents have had these updates push-installed to them.

2. Check the server in question and make sure that any AV installed (if installed!) is perhaps not blocking the beremote.exe service. If so, put in an exclusion for this.

3. Uninstall the RAWS agent and then push-install it to the server again.

Thanks!

[pkh]

Make sure that your tape library/drive is on-line and is ready.  If the problem persists, try

1) pausing/unpausing the tape library/drive

2) run the HP LT&T tool against the tape library/drive.  Make sure that you select the write test and that all the BE services are stopped beforehand.

3) remove the tape library/drive and re-install it.

4) power-cycle both the media server and the tape library/drive

[yostek]

i tried to do what you said without success,

i should notice that only the BE job egent service is stoped all the other services are keep working.

could it be because any conflict wite my eset anti virus?

other suggestion?

[CraigV]

The easiest way around this is to check your AV and see if it is blocking the service *.exe. If it is, put in an exclusion and try again.

Thanks!

[pkh]

I would suggest that you  power-cycle both the tape library as well as the media server, and then run the LT&T utility to make sure that your tape library is functioning correctly.