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benser.exe with Incorrect Path specified

568629550
Not applicable
Veritas 9.1 Rev 4691
The Backup Exec Naming service (which requires the benser.exe file) has a path specified as C:\Program Files\VERITAS\Backup Exec\NT but the file is located on D:\Program Files\VERITAS\Backup Exec\NT.
I tried copying to the different location, but the service failed to restart.

Other agents loaded on this server are:
Agent for Exchange
Agent for SQL Server
(Don't know for the life of me why Agent for SQL was installed-yea I inherited a job with weak documentation. Is the SQL agent somehow needed for Exchange?)

Questions:
1. Should this benser.exe service be running? And I wonder if I have the correct version (since I DO know this site was using Backup Exec 8.5 sometime in the past.)
2. If this service SHOULD be running, do I make a change in the registry to correct the path?

Thanks in advance for your help.
2 REPLIES 2

Vidyaj__Patneka
Level 6
Hi,

Kindly follow the technote below,
http://seer.support.veritas.com/docs/259596.htm

This should help you.

Abhinav_Bindroo
Level 6
Assuming the solution provided is correct. Also, there is no response from the customer within 2 days from the last reply by Veritas