cannot start backup exec server service

[globalquest]

I hope someone out there can help me as I've been unable to find a solution.  I have 11d installed on a Windows 2003 SBS.  About a week ago it stopped working.  The Backup Exec Server service will not start, causing many of the other services to not start as well.  When I try to manually start it, I receive this error message "error 1067:  The process terminated unexpectedly".

When I look at the application logs, this is the only error listed:

Faulting application beserver.exe, version 11.0.7170.0, faulting module beserver.exe version 11.0.7170.0 fault address 0x0011350f.

One of our other engineers removed backup exec, rebooted, and reinstalled.  However, same error message.  Please advise.

Thank you,

Chris

[Ben_L_]

Chris,

I would suggest installing SP1 to see if that helps out. http://support.veritas.com/docs/290805

[globalquest]

Thanks for the advice.  I installed SP1, but I still can't start that service.  I keep getting the same error message in app log:

Faulting application beserver.exe, version 11.0.7170.13, faulting module beserver.exe, version 11.0.7170.13, fault address 0x00113cdf.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[Ben_L_]

I know this may be a long shot, but can you give this technote a shot? http://support.veritas.com/docs/287554

[globalquest]

I issued the command       BEServer.exe  -console >> C:\BEServer.txt     several times as instructed.  It creates the beserver.txt file, however, the file is empty. 

I did confirm in the application log that it was attempting to start beserver as it had the same error message as before.

Thanks,

Chris

[globalquest]

Any other ideas?  I need to get this working

[Ben_L_]

Trying running the command without ">> C:\BEServer.txt" to see if an error is generated. 

Also, if you need immediate help please call in and open a support ticket.  Symantec Employees, such as myself will post here when we are available to do so.

[CLEAR_RTC]

Hey Chris,

This used to happen to me somewhat often with BE10.

I found after windows updates BEengine just would not start  If you got add/remove programs click show updates and remove the ones that installed around that time (if any).

Reboot and try to start the BE service again (if it didn't automatically)  After I got a good backup again I would stop the BE service and reapply the updates and they would not cause the issue again in most cases.

Carl

[savas_cucum]

Hi Chris,

Check the regional settings, it must be ENGLISH :)