*e000035f - The SQL Server backup interface has reported a problem* What gives?

[ultan]

e000035f - The SQL Server backup interface has reported a problem. Further details can be found in the job log. Restarting the SQL Server service or the server may correct the problem. This is a nightly problem that has been going on for ages now. There is also a SQL 2005 instance on the server and this gets backed up fine so what gives to the SQL 2000 instance? The service has been started a few times but no luck. Are there any other logs that will tell me why this is happening?

[CraigV]

Hi,

I found this link on another forum:

http://www.sqlteam.com/forums/topic.asp?TOPIC_ID=83299

Might be of some interest.

Which version of BE are you using, and what is its patch level?

[ultan]

cheers for that but not really related I think
Anyone else?

[CraigV]

Best bet now would be to log a call with Symantec. There doesn't appear to be much information on this particular problem.

[Hemant_Jain]

This appears to be an issuewith sqlvdi.dll on the SQL server which is the interface that we use for backups. Please check following document from Microsoft:
http://support.microsoft.com/kb/323602
Also, is this 64 bit SQL server? if yes, following document would be useful:
http://support.microsoft.com/?kbid=913100


Thanks