e00084f3 - The block size being used is incorrect

[William_Hensley]

Dell Poweredge 2800
New Veritas 10 installation...
Windows Small Business Server 2003
Quantum SDLT 320 External Tape Drive (connected to)
Adaptec 39160 Ultra 160 PCI-X card

When I try to backup the job fails with the following error.
e00084f3 - The block size being used is incorrect


I then accessed the support doc http://seer.support.veritas.com/docs/190750.htm

When following the steps on the document, I found that when I insert a tape I did not receive the message from Windows Backup nor did I find anywhere in Windows Backup to erase a tape.

I also installed the Veritas drivers using the latest Tapeinst.exe and when I was installing I noticed an error there as well.

This is the first screen after driver install

Finding tape devices
Finding plug and play tape device names
Hardware ID = SCSI\SequentialQUANTUM_SDLT320_________5252
Finding IDE plug and play device instances
Finding SCSI plug and play device instances
Hardware ID = SCSI\SequentialQUANTUM_SDLT320_________4B4B
Hardware ID = SCSI\SequentialQUANTUM_SDLT320_________5252
Finding VERITAS device drivers
Hardware scan complete.

And this is the second screen

Updating VERITAS inf file
Installing VERITAS "0dlttape.sys" for "SCSI\SequentialQUANTUM_SDLT320_________5252"
Installing VERITAS "0dlttape.sys" for "SCSI\SequentialQUANTUM_SDLT320_________4B4B"
Driver load failure 0x800F020B for SCSI\SequentialQUANTUM_SDLT320_________4B4B
The device instance does not exist in the hardware tree.

Installation complete.


So, afterwards I then updated the SCSI card drivers as well.

I have tried every possible resolution I could find.
I tried your support DOC.
Changing tape drive and SCSI card drivers
Switching SCSI channels
12 new (blank)tapes

I also tried this:
VERITAS Backup Exec (tm) 10.0 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only)
http://support.veritas.com/docs/273887

and this is the message I received:

ERROR: Version Mismatch
This version of device drive installer is only compatible with Backup Exec version 10.0.5520


No luck as of yet..Message was edited by:
William Hensley

[William_Hensley]

BUMP

[Sharvari_Deshmu]

Hello,

It seems that you have BE version 10.0 5484.

If yes please upgrade to 10.0 5520 and then verify the result.

Please see the files to install BE 10.0 5520:

http://support.veritas.com/docs/277181

please check whether the device is "tested" by backup Exec with the help of the list below:

If yes then please install latest veritas drivers.

Backup Exec 10.0 for Windows Servers robotic library Hardware Compatibility List (HCL)
http://support.veritas.com/docs/274348

Backup Exec 10.0 for Windows Servers Standalone Drives Hardware Compatibility List (HCL)
http://support.veritas.com/docs/274347

Latest veritas drivers:

VERITAS Backup Exec (tm) 10.0.5520 - Device Driver Installer (20050815) - Includes Tape Driver Release (20050115) and Robotic Library Release (47) (Intel Only)
http://support.veritas.com/docs/278408

If the device is not tested in the hardware compatibility list then please install the latest OEM drivers.

Thanks,

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