04-27-2014 01:35 PM
we have been successfully backing up our EV environment every weekend using back up exec 2010 r3
the back up job goes through verification stage but finishes with an error
"Full_EVBackup -- The job failed with the following error: Backup Exec cannot place the Enterprise Vault vault stores or index locations into backup mode. Ensure that the selection is valid for a backup operation, and then try the job again."
so far I have restarted backup exec services and retried job but i get the same error
can anybody assist
thanks
Lois
Solved! Go to Solution.
04-30-2014 01:50 AM
Hi guys
managed to resolve with the following:-
1.checked the permissions of EV account. and assgin DCOM permission to EV account account
2. rebooted EV server
3. re run back up job
4. success
Thanks
Andy
04-27-2014 06:41 PM
1) Check the SCL below to make sure that your version of EV is supported.
http://www.symantec.com/business/support/index?page=content&id=TECH137682&key=15047
2) Check the following documents for possible solutions
http://www.symantec.com/docs/TECH78055
http://www.symantec.com/docs/TECH191860
http://www.symantec.com/docs/TECH191098
04-27-2014 09:39 PM
You may want to isolate the issue to which resource it is not able to place in backup mode, verify the job log and expand all and check on which EV resource ontainer it failed. And in the EV server, use the EV Admin shell to check if you can place individual vault store and index in backup mode!!
04-30-2014 01:50 AM
Hi guys
managed to resolve with the following:-
1.checked the permissions of EV account. and assgin DCOM permission to EV account account
2. rebooted EV server
3. re run back up job
4. success
Thanks
Andy
04-30-2014 07:24 PM
Andy?? That is a quick gender change from Lois.