no idle devices are available

[tonytahcheth]

Hi

I am very new to BE.

I am getting an error

ready; No idle devices are available

while doing inventry or backup test run.

Thanking you in advance.

Tony

[AmolB]

Hello 

  Check the status of the device may be its offline or in use.

  In BE console click on Tools->BE services  and then restart all the services.

  After restarting the service try inventory and backup job again.

[JoaoMatos]

Hi,

Check if operating system detects backup device.

reboot the server, when possible, and check if POST detects backup device

Verify if RSM - Removable Storage Manager, is stoped and disable

Check cables, and terminator.

Reinstal last symantec tape drives, patchs...

Run inventory again and a job

regards,

JoaoMatos

[Mahesh_Roja]

same issue once rebooted the server problem got resolved

[RahulG]

refer the following document http://www.symantec.com/business/support/index?page=content&id=TECH39278

Make sure there is no Tape stuck in the drive and the removable storage service is stopped .