The media server is Windows 2003 Server. The client I am trying to select for backup is WinXP Pro, SP2. The remote agent is successfully installed locally. When I attempt to select the PC for backup, I get the famous "access is denied" message. Apparently, the system logon account does not have sufficient permissions. I don't understand this, because the system logon account is a member of the Domain Admins group, and is also a member of the local admins group on the client PC. I've tried using alternate accounts, but no luck. I've tried the Domain Admin, the PC's local admin. Please help. Thank you.