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unable to install sp4 for backupexec 9.1

guy_tsudkevich
Not applicable
the installation near the end starting to rolling back, i did the article about deleting the patch history and this didnt help...

here is the installation log:


07-04-2006,21:51:02 : Executing CheckPatchDependencies_MSI.
07-04-2006,21:51:02 : Executing CheckPatchDependencies.
07-04-2006,21:51:02 : Executing GetProductGuid.
07-04-2006,21:51:02 : Executing GetInstalledPatches.
07-04-2006,21:51:02 : Executing GetDependentPatches.
07-04-2006,21:51:02 : Executing CheckForDependencies.
07-04-2006,21:51:02 : All dependencies have been met for this patch.
07-04-2006,21:51:03 : Checking to see if the user has administrator privileges.
07-04-2006,21:51:03 : Checking to see if the Backup Exec UI is running.
07-04-2006,21:51:03 : Executing SetCustomActionData_MSI.
07-04-2006,21:51:03 : Executing DLO_PrepPatch to verify DLO database for patching.
07-04-2006,21:51:03 : There is no BE_DLO.mdf file to check DB version against. Patch process will be able to install updated file IF needed.
07-04-2006,21:51:03 : Executing ECM_PrepECM.
07-04-2006,21:51:03 : Executing CreateECMRegistryKeys.
07-04-2006,21:51:03 : Executing SetWBTVersion_MSI
07-04-2006,21:51:03 : Executing AddECMRemoveFiles.
07-04-2006,21:51:03 : Executing CA PrepBEMain with target BEMain_PrepBEMain.
07-04-2006,21:51:03 : Executing CopySAPR3MediaToAgentsDir
07-04-2006,21:51:03 : Executing SetRegKeys.
07-04-2006,21:51:03 : Executing MakeBEDBBakFile.
07-04-2006,21:51:03 : Executing CA PrepRAMain with target RAMain_PrepRAMain.
07-04-2006,21:51:03 : Executing CopyRAWS32Media
07-04-2006,21:51:03 : Executing CopyRAWS64Media
07-04-2006,21:51:03 : Executing SetRAMainRegKeys.
07-04-2006,21:51:04 : Executing RAMain EnumkeyUpdate.
07-04-2006,21:51:04 : Executing RAMain EnumkeyUpdate.
07-04-2006,21:51:04 : Executing CA PrepAutoLdr with target AutoLdr_PrepAutoLdr.
07-04-2006,21:51:04 : Executing NetCHGR_AddToServiceGroup.
07-04-2006,21:51:04 : Executing VSD_InstallVSDTable.
07-04-2006,21:51:06 : Executing CHGR_CopySCSIDriver.
07-04-2006,21:51:07 : Executing CHGR_CopyOEMSetup.
07-04-2006,21:51:07 : Executing CHGR_SaveInstallInfo.
07-04-2006,21:51:07 : Executing CA PrepMSExch with target MSExch_PrepMSExch.
07-04-2006,21:51:07 : Executing MSExch_SetRegKeys.
07-04-2006,21:51:08 : Executing IsSBS()
07-04-2006,21:51:08 : Not a Small Business Server.
07-04-2006,21:51:11 : Executing SetMSMInstallDir
07-04-2006,21:51:11 : Executing SetBewsaTargetProperty.
07-04-2006,21:51:11 : BEWSATARGET.52386FC2_5A96_4505_896E_E5A5D41757DC
07-04-2006,21:51:47 : Executing StopBEServices_MSI.
07-04-2006,21:51:47 : Stopping BE services.
07-04-2006,21:52:29 : Copying symbol files.
07-04-2006,21:52:29 : Unable to copy symbol files.
07-04-2006,21:52:33 : Executing InstallBEServices_MSI.
07-04-2006,21:52:33 : Installing BE services.
07-04-2006,21:52:33 : Backup Exec with a site license serial number will not install the Backup Exec Naming Service
07-04-2006,21:52:33 : Executing InstallBEDB_MSI.
07-04-2006,21:52:33 : Installing BE database.
07-04-2006,21:52:33 : Executing BE_AttachDB.
07-04-2006,21:52:33 : Executing Attach_BEDB.
07-04-2006,21:52:34 : SQL Server running.
07-04-2006,21:52:34 : DRIVER={SQL Server};SERVER=EXCH\BKUPEXEC;Trusted_Connection=Yes
07-04-2006,21:52:34 : Connected to SQL Server.
07-04-2006,21:52:35 : A previous BEDB database was found. Detaching current BEDB database now.
07-04-2006,21:52:35 : The original BEDB database was detached. The new BEDB database will now be attached.
07-04-2006,21:52:35 : Attaching BEDB to SQL Server.
07-04-2006,21:52:35 : EXEC sp_attach_db 'BEDB',@filename1 = N'C:\Program Files\BO\veritas\Data\BEDB_Dat.mdf', @filename2 = N'C:\Program Files\BO\veritas\Data\BEDB_Log.ldf'
07-04-2006,21:52:35 : BEDB has been succesfully attached to SQL Server.
07-04-2006,21:52:35 : Executing BE_SetSQLMaxMemory.
07-04-2006,21:52:35 : Executing SetSQLMaxMemory.
07-04-2006,21:52:35 : SQL Server running.
07-04-2006,21:52:35 : DRIVER={SQL Server};SERVER=EXCH\BKUPEXEC;Trusted_Connection=Yes
07-04-2006,21:52:35 : Connected to SQL Server.
07-04-2006,21:52:35 : Setting SQL server max memory to 511 MB
07-04-2006,21:52:35 : SQL Server max memory has been set.
07-04-2006,21:52:35 : Executing BackupDBFiles_MSI.
07-04-2006,21:52:35 : Executing BE_BackupDBFiles.
07-04-2006,21:52:35 : SQL Server running.
07-04-2006,21:52:35 : DRIVER={SQL Server};SERVER=EXCH\BKUPEXEC;Trusted_Connection=Yes
07-04-2006,21:52:35 : Connected to SQL Server.
07-04-2006,21:52:41 : SQL Server stopped
07-04-2006,21:52:44 : SQL Server started
07-04-2006,21:52:44 : Executing CA ConfigBEMain with target BEMain_ConfigBEMain.
07-04-2006,21:52:44 : Executing RegCOMServers.
07-04-2006,21:52:45 : BERegisterDll called for C:\PROGRA~1\BO\veritas\ipvlapi.dll
07-04-2006,21:52:45 : BERegisterDll: loaded C:\PROGRA~1\BO\veritas\ipvlapi.dll
07-04-2006,21:52:45 : Getting ProcAddress for DllRegisterServer.
07-04-2006,21:52:45 : BERegisterDll: Successfully called the registration function.
07-04-2006,21:52:45 : BERegisterDll called for C:\PROGRA~1\BO\veritas\becatdrv.dll
07-04-2006,21:52:45 : BERegisterDll: loaded C:\PROGRA~1\BO\veritas\becatdrv.dll
07-04-2006,21:52:45 : Getting ProcAddress for DllRegisterServer.
07-04-2006,21:52:45 : BERegisterDll: Successfully called the registration function.
07-04-2006,21:52:45 : BERegisterDll called for C:\Program Files\Common Files\SYSTEM\Ole DB\sqlxmlx.dll
07-04-2006,21:52:45 : BERegisterDll: loaded C:\Program Files\Common Files\SYSTEM\Ole DB\sqlxmlx.dll
07-04-2006,21:52:45 : Getting ProcAddress for DllRegisterServer.
07-04-2006,21:52:45 : BERegisterDll: Successfully called the registration function.
07-04-2006,21:52:45 : BERegisterDll called for C:\Program Files\Common Files\SYSTEM\Ole DB\sqloledb.dll
07-04-2006,21:52:45 : BERegisterDll: loaded C:\Program Files\Common Files\SYSTEM\Ole DB\sqloledb.dll
07-04-2006,21:52:45 : Getting ProcAddress for DllRegisterServer.
07-04-2006,21:52:45 : BERegisterDll: Successfully called the registration function.
07-04-2006,21:52:45 : BERegisterDll called for C:\Program Files\Common Files\SYSTEM\Ole DB\oledb32.dll
07-04-2006,21:52:45 : BERegisterDll: loaded C:\Program Files\Common Files\SYSTEM\Ole DB\oledb32.dll
07-04-2006,21:52:45 : Getting ProcAddress for DllRegisterServer.
07-04-2006,21:52:45 : BERegisterDll: Successfully called the registration function.
07-04-2006,21:52:45 : Executing AddBackupOperatorSecurityRights.
07-04-2006,21:52:45 : Executing AddBackupOperatorSecurity.
07-04-2006,21:52:45 : Executing BE_PerfSetup.
07-04-2006,21:52:45 : C:\PROGRA~1\BO\veritas\BEPerfSetup.exe -Refresh C:\WINNT\system32
07-04-2006,21:52:45 : Executing CA ConfigRAMain with target RAMain_ConfigRAMain.
07-04-2006,21:52:45 : Executing RAMain RegisterDlls.
07-04-2006,21:52:45 : BERegisterDll called for C:\PROGRA~1\BO\veritas\storex.ocx
07-04-2006,21:52:46 : BERegisterDll: loaded C:\PROGRA~1\BO\veritas\storex.ocx
07-04-2006,21:52:46 : Getting ProcAddress for DllRegisterServer.
07-04-2006,21:52:46 : BERegisterDll: Successfully called the registration function.
07-04-2006,21:52:46 : BERegisterDll called for C:\PROGRA~1\BO\veritas\schedu.dll
07-04-2006,21:52:46 : BERegisterDll: loaded C:\PROGRA~1\BO\veritas\schedu.dll
07-04-2006,21:52:46 : Getting ProcAddress for DllRegisterServer.
07-04-2006,21:52:46 : BERegisterDll: Successfully called the registration function.
07-04-2006,21:52:46 : BERegisterDll called for C:\PROGRA~1\BO\veritas\scheduiur.dll
07-04-2006,21:52:46 : BERegisterDll: loaded C:\PROGRA~1\BO\veritas\scheduiur.dll
07-04-2006,21:52:46 : Getting ProcAddress for DllRegisterServer.
07-04-2006,21:52:46 : BERegisterDll: Successfully called the registration function.
07-04-2006,21:52:46 : BERegisterDll called for C:\PROGRA~1\BO\veritas\schedmgrur.dll
07-04-2006,21:52:46 : BERegisterDll: loaded C:\PROGRA~1\BO\veritas\schedmgrur.dll
07-04-2006,21:52:46 : Getting ProcAddress for DllRegisterServer.
07-04-2006,21:52:46 : BERegisterDll: Successfully called the registration function.
07-04-2006,21:52:46 : BERegisterDll called for C:\PROGRA~1\BO\veritas\NotificationUI300U.dll
07-04-2006,21:52:46 : BERegisterDll: loaded C:\PROGRA~1\BO\veritas\NotificationUI300U.dll
07-04-2006,21:52:46 : Getting ProcAddress for DllRegisterServer.
07-04-2006,21:52:46 : BERegisterDll: Successfully called the registration function.
07-04-2006,21:52:46 : BERegisterDll called for C:\PROGRA~1\BO\veritas\RecipientUI300U.dll
07-04-2006,21:52:46 : BERegisterDll: loaded C:\PROGRA~1\BO\veritas\RecipientUI300U.dll
07-04-2006,21:52:46 : Getting ProcAddress for DllRegisterServer.
07-04-2006,21:52:46 : BERegisterDll: Successfully called the registration function.
07-04-2006,21:52:47 : BERegisterDll called for C:\PROGRA~1\BO\veritas\exportmodeller.dll
07-04-2006,21:52:47 : BERegisterDll: loaded C:\PROGRA~1\BO\veritas\exportmodeller.dll
07-04-2006,21:52:47 : Getting ProcAddress for DllRegisterServer.
07-04-2006,21:52:47 : BERegisterDll: Successfully called the registration function.
07-04-2006,21:52:47 : BERegisterDll called for C:\PROGRA~1\BO\veritas\crtslv.dll
07-04-2006,21:52:47 : BERegisterDll: loaded C:\PROGRA~1\BO\veritas\crtslv.dll
07-04-2006,21:52:47 : Getting ProcAddress for DllRegisterServer.
07-04-2006,21:52:47 : BERegisterDll: Successfully called the registration function.
07-04-2006,21:52:47 : Executing RAMain SetReportFilesToReadOnly.
07-04-2006,21:52:47 : Executing CopyBELogoBmps.
07-04-2006,21:52:48 : Executing LaunchTapeinst_MSI.
07-04-2006,21:52:50 : Executing CA ConfigAutoLdr with target AutoLdr_ConfigAutoLdr.
07-04-2006,21:52:50 : Executing VSD_InstallDrivers.
07-04-2006,21:52:50 : C:\Program Files\BO\veritas\loader
07-04-2006,21:52:50 : Executing SetupAutoloader.
07-04-2006,21:52:50 : Failed to create SCSIChanger service.
07-04-2006,21:52:50 : Executing StartAutoldrDrivers.
07-04-2006,21:52:50 : C:\DOCUME~1\ADMINI~1.SEL\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\\startchgdrv.dll
07-04-2006,21:52:50 : Unable to start changers at this time.
07-04-2006,21:52:50 : Executing DisableDLOSvc_MSI.
07-04-2006,21:52:50 : DLO option has been disabled. Removing DLO service and DLOAgent share.
07-04-2006,21:52:50 : WARNING: Unable to remove DLOAgent share.
07-04-2006,21:52:50 : WARNING: Unable to remove service DLOAdminSvcu. The service does not exist.
07-04-2006,21:52:50 : Executing migration of data from 9.x
07-04-2006,21:52:50 : Loaded C:\Program Files\BO\veritas\bemigl.dll
07-04-2006,21:52:50 : Got the proc address for MG_NonUiInit
07-04-2006,21:52:50 : Got the proc address for MG_Start
07-04-2006,21:52:50 : In BeMigl MG_Init
07-04-2006,21:52:50 : In BeMigl Init
07-04-2006,21:52:50 : Got Module handle for bemigl.dll
07-04-2006,21:52:50 : Xml File name:
07-04-2006,21:52:50 : C:\Program Files\BO\veritas\migconfig.xml
07-04-2006,21:52:50 : Number of libraries to load 3
07-04-2006,21:52:50 : Adding C:\Program Files\BO\veritas\pvlupgrade.dll to the library list
07-04-2006,21:52:50 : Adding C:\Program Files\BO\veritas\jobmigration.dll to the library list
07-04-2006,21:52:50 : Adding C:\Program Files\BO\veritas\catupgrade.dll to the library list
07-04-2006,21:52:50 : exiting ReadXMLFile
07-04-2006,21:52:50 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:52:50 : Migration running in silent mode
07-04-2006,21:52:50 : Initializing migration library 0
07-04-2006,21:52:50 : Assigning function pointers.
07-04-2006,21:52:50 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:52:50 : Querying version data
07-04-2006,21:52:50 : Initializing migration library 1
07-04-2006,21:52:50 : Assigning function pointers.
07-04-2006,21:52:51 : Initializing migration library 2
07-04-2006,21:52:51 : Assigning function pointers.
07-04-2006,21:52:51 : Executed lp_MG_NoUiInit
07-04-2006,21:52:51 : In BeMigl MG_Start
07-04-2006,21:52:51 : Running migration library 0
07-04-2006,21:52:51 : library Name C:\Program Files\BO\veritas\pvlupgrade.dll
07-04-2006,21:52:51 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:52:51 : ADAMM upgrade started
07-04-2006,21:52:51 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:52:51 : Backup Exec Device & Media Service Database, version 9.000001 is up to date. No changes are required.
07-04-2006,21:52:51 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:52:51 : ADAMM upgrade ended
07-04-2006,21:52:51 : Success 0 running migration library 0
07-04-2006,21:52:51 : Running migration library 1
07-04-2006,21:52:51 : library Name C:\Program Files\BO\veritas\jobmigration.dll
07-04-2006,21:52:51 : USE MASTER
EXEC xp_cmdshell '"C:\Program Files\BO\veritas\RunSQLScript.cmd" EXCH\BkupExec BEDB DBUpgrade.sql'
07-04-2006,21:54:39 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:39 : Job Migration Success
07-04-2006,21:54:39 : Success 0 running migration library 1
07-04-2006,21:54:39 : Running migration library 2
07-04-2006,21:54:39 : library Name C:\Program Files\BO\veritas\catupgrade.dll
07-04-2006,21:54:39 : Logging: catUpgrade : Delete data of catalog index catmedia table

07-04-2006,21:54:40 : Logging: catUpgrade : Delete data of catalog index BackupSet table

07-04-2006,21:54:40 : Logging: catUpgrade : Delete data of catalog index CatResource table

07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:40 : In setpercentcomplete no pMigUI returning.
07-04-2006,21:54:41 : Logging: catUpgrade : Delete data of catalog index catmedia table

07-04-2006,21:54:41 : Failure 1 running migration library 2
07-04-2006,21:54:41 : lp_MG_Start failed with error 1
07-04-2006,21:54:45 : Executing StopBEServices_MSI.
07-04-2006,21:54:45 : Rolling back stop of BE services.

please help help me
1 REPLY 1

Ajit_Kulkarni
Level 6
Hello,

You can refer to the below mentioned technote :

Service Pack 1/Service Pack 2 installation of Backup Exec 9.1 fails with the following error in Bkupinst.log: "Logging: catUpgrade: Delete data of catalog index catmedia table. Failure 1 running migration library 2. lp_MG_Start failed with error 1."
http://support.veritas.com/docs/268081

Hope this helps you.


Regards

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