user defined selection - broken

[lindentech]

Under backup exec 10 I am able to create a user defined selection to a lacie bigdisk network hard disk.

It prompts me for a logon account, and once created all the files are selectable for baclup.

The same machine with the same logon account details will not work with backup exec 11 or 12.

I have tested this with both IP and DNS names for the user defined selection.

I have tested this with and without a domain prefix.

It appears that others on this forums have reported similar issues in the past and no repsonce was made by symantec.

We have backup exec installed on 30+ client sites and will be forced to move to an alternative product if this is not resolved.

Please responde urgently.

[Ken_Putnam]

What specific errors do you get?

Do you have a RAWS serial installed on the media server?  Even though you cannot install the agent on the LaCie, you still need the RAWS serial

[lindentech]

Error message is "Access denied"

Software currently in trial mode, no keys needed in trial mode?

FYI, works fine in trial mode on 10d

[Ken_Putnam]

Right, no serials required. 

Don't know what to tell you .  If the account works under 10d it ought to work with v12 <shrug>

[lindentech]

I have now tested this on 7 different sites.

Some with valid serial numbers, others in trial mode.

None work with version 11 or 12.

All worked with version 10.

Conclusion - They broke it !!!!