write data base end of media has failed...

[leadcons]

Client is running BEforW 9.1 Small Business on a MS-SBS2k3 server. Two days ago their report was showing the following...

Final error: 0xa00084f2 - An attempt to write data base end of media has failed.

Any ideas what is causing this?

Thanks

[Sharvari_Deshmu]

Hello,

1. Please check whether the device is "tested" in the compatibility list.
If yes then please install latest veritas drivers from the link below:
VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only) http://seer.support.veritas.com/docs/273853.htm

If not then please install the latest OEM drivers

2. Please check the device configuration with the help of the technote below:

How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0

http://support.veritas.com/docs/255501


3. Please check whether the service removable storage media is running if yes please change the start type to manual

4. Please check for any event id 9 or 11 if there are any then please contact hardware manufacturer for more details on this
Please see the microsoft KB article on this:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q154690

5. Please try taking backup on a new tape and then verify the result.



Thanks,

NOTE : If we do not receive your intimation within two business days, this post would be marked 'assumed answered' and would be moved to 'answered questions' pool.Message was edited by:
sharvari

[Sheetal_Risbood]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.