05-11-2015 01:16 AM
Hi
I'm getting the following message after installing the DLO 7.0 console on a windows 2008 server.
Communications with the DLO services are down. Check to see if
DLO services are running on 'DLOServer'
This happens when I try to launch the console. I am in the process of testing an upgrade from version 7.0 to a newer version and I am trying to install
the DLO 7.0 console on a new separate test server. I have tried the suggestions in the below article and I am still getting the above message
https://support.symantec.com/en_US/article.TECH189096.html
The Symantec DLO services are all running and running with the accounts shown below:
SQL Server (DLO) - Adminstrator Account
Symantec DLO Administration Service - Administrator Account
Symantec DLO Maintenace Service - Local System
Any help is greatly appreciated
Thanks
Jimmy
05-11-2015 01:53 AM
Does the Administrator account have sysadmin rights ?
Any error in the event viewer ?
05-11-2015 03:00 AM
Hi VJware
How do I check if the account has sysadmin rights?
Please see attached for event log.
Thanks
Jimmy
05-11-2015 03:16 AM
Easiest way to check would be via SQL Management Studio.
You could try assigning this right via a cmd:-
sqlcmd.exe -E -S <SERVERNAME>\<INSTANCENAME> -Q "EXEC
sp_addsrvrolemember 'testdomain\DBAdmin1','sysadmin'"
Example
sqlcmd.exe -E -S MachineName\SQLEXPRESS -Q "EXEC
sp_addsrvrolemember 'testdomain\DBAdmin1','sysadmin'"
Lastly, enable remote connections to the SQL instance. Click on Start - Run and type cliconfg
Do ensure "Named Pipes" and "TCP/IP" protocols are enabled. Restart the services for the changes to take effect.
05-11-2015 05:57 AM
05-11-2015 08:38 AM
If the same event is logged, then possibly sysadmin rights have not been properly assigned. I would recommend to check if it has rightly assigned using SQL Management Studio. This KB will help - https://support.symantec.com/en_US/article.TECH212673.html
If it has been, please enable logging on the DLO server, retry to launch the DLO console and pls attach / pm the log.
05-12-2015 08:57 AM
Hi VJware
I managed to get this working. I ended up resetting the VM Server completely, adding the account to local Admin group, lowering UAC settings and installing DLO as Run As Admin. It may have been a case that the account I was using wasn't a local Admin.
Thanks as always for your suggestion and assistance
Jimmy